How do I get started with ShipStation? (Australia)

G'day, mate! Getting started with ShipStation is easy-- we'll get you from zero to ship in no time.

Quick Setup

These instructions will have you shipping right away: 

  • Set up Your Stores, Carriers, and Printing Format
    Add a selling channel, connect an Australia Post business account for your domestic parcels (or a fulfillment provider such as FBA or Shipwire), and choose a print format for either 4" x 6" thermal labels or 8.5"x11" (2 labels per page) sheets. These are easy to set up from a new account's Welcome tab or in your Account Settings (the gear icon in the top right).   
  • Enter Your Ship From Location 
    Connected carriers need your origin address to return accurate rate quotes and your return address to display on the shipping label. An origin address and return address are saved in a pair called a "Ship From Location." Australia Post requires that your Ship From origin address match the shipping address on your Australia Post account.

That's all you need to make a label, but there are plenty more features to try out. For recommendations, check out this support article.

Shipping Orders

These steps represent day-to-day workflow for most of our users:

At this time, it is not possible to create international shipping labels using the Australia Post API. For the time being, you'll need to mark your international orders as shipped with the parcel's tracking information.

Getting Help

When you need help, we've got you covered:

  • In-App Help
    The Support Resources icon (the 'encircled question mark' icon in the top right) provides access to page-relevant support articles, our support center, and our LiveChat feature, available from 7am - 4pm AUS Eastern (Sydney) for Silver-level plans and above.
  • Our Support Center
    Get to our Support Center using the in-app menu or via help.shipstation.com. All of our knowledge base articles (KBs) are easily browsable and searchable here-- try searching our KB for keywords like "australia-specific" or "pick list." It also has links to our blog, customer forums, videos, webinars, and product feedback forums.
  • Reaching Out
    Your Account Manager is a great resource to help you set up, and their email address and phone number were forwarded to you when you signed up for a ShipStation account. But if something's not working right, get an example ready (screenshots never hurt) and contact our Support Team via support case or LiveChat.
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