For users who created a Stamps.com account in ShipStation, your Stamps.com account username and password are generated by Stamps.com.
To change your Stamps.com password:
- Contact Stamps.com directly through their Shipper Support line, (877) 782-6739 (option 1).
- Provide your Stamps.com username (you can find this in Settings > Shipping > Carriers & Fulfillment by clicking on Account Settings next to your Stamps.com account)
- Stamps.com may also require additional information like your billing address and the last 4 digits of the credit card on file.
Stamps can then generate a temporary password that will allow you to login to your Stamps.com account and reset your password to a new permanent one.
Once you update your Stamps.com account password, you’ll then need to update the password in ShipStation. Otherwise, you’ll see an error like this below when getting a rate.
Update your Stamps.com Password in ShipStation
Go to your Account Settings (the wrench icon in the upper right).
Next, select Shipping and then Carriers & Fulfillment from the sidebar on the left.
Click Account Settings for the Stamps.com account that needs to be updated.
In this new window, click Reauthorize.
Here, enter your updated Stamps.com password.
Once you click Confirm, you’ll be able to start shipping with Stamps.com again!