Howdy from all the way in Austin, TX! Getting started with ShipStation is easy--we’ll get you going from zero to ship in no time. But you may run into a few differences here and there. For example, ShipStation uses American English; so you might see “package” instead of “parcel”. If you have questions or concerns, just contact Support and we'll gladly help. We look forward to helping you get ship done!
These instructions will have you shipping right away:
- Set up Your Stores, Carriers, and Printing Format
Add a selling channel, connect your carrier accounts to ship your parcels (referred to as “packages” in the States) and choose a print format as either 4"x6" thermal labels or 8.5"x11" sheets. These are easy to set up from a new account's Welcome tab or in your Account Settings (the gear icon in the top right).
- Enter Your Ship From Location
Connected carriers need your origin address to return accurate rate quotes and your return address to display on the shipping label. An origin address and return address are saved in a pair called a "Ship From Location".
That's all you need to make a label, but there are plenty more features to try out. For recommendations, check out this support article.
These steps represent day-to-day workflow for most of our users:
- Import Your Orders
Get your latest orders with a manual or automatic store update.
- Ship Your Orders
Go to the Orders tab and view your ready to ship orders in the "Awaiting Shipment" status. Either create shipping labels for them or submit fulfillment requests to FBA or Shipwire. Save time and stay organized by making bulk edits and shipping in batches.
- Track Your Shipments
Track the status of your shipment and fulfillment requests. Check if ShipStation was able to notify the selling channel and the customer with the shipment information. Reprint an extra copy of a label for free if you need it for your reference or if it didn't come out of the printer correctly.
When you need help, we've got you covered:
- In-App Help
The Support Resources icon (the 'encircled question mark' icon in the top right) provides access to page-relevant support articles, our support center, and our LiveChat feature, available from 8 am GMT to 5 pm GMT for Silver-level plans and above.
- Our Support Center
Get to our Support Center using the in-app menu or via help.shipstation.com. All of our knowledge base articles (KBs) are easily browsable and searchable here-- try searching our KB for keywords like "USPS" or "pick list." It also has links to our blog, customer forums, videos, webinars, and product feedback forums.
- Reaching Out
Your Account Manager is a great resource to help you set up, and their email address and phone number were forwarded to you when you signed up for a ShipStation account. But if something's not working right, get an example ready (screenshots never hurt) and contact our Support Team via support case or LiveChat.