Why is my scale reading weights incorrectly?

ShipStation Connect is compatible with a wide variety of USB scales, and some scales, such as the Mettler Toledo PS60 or the Fairbanks Ultegra, read a wide range of weights.

This can cause the scale to inaccurately read a weight as 26 lbs instead of the correct 2.6 lbs. To account for this, ShipStation Connect needs to be set up to read the weight in High Capacity Mode.

(Note: In order for this change to take effect, the scale will need to be unplugged and plugged back in to the USB port on the computer.)

Head to your Account Settings (the gear icon in the upper right).


Next, select Printing and then ShipStation Connect from the sidebar on the left.

On the Connect page, hover your cursor over the scale's name that needs to be updated and click on the settings icon for the scale reading off by a decimal place.

The Scale Settings popup will appear. Here, click Configure Settings For High Capacity Mode

Once you configure your scale for High Capacity Mode, now disconnect your scale from the USB port on your computer and plug it back in. 

Additionally, these are the other optimal settings for the scale in the screenshot above:

Timeouts: 7000 / 6000
Read Wait: 600
Retried: 15
Weight Bytes: 4 / 5
Factors: 1 / 1 

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