When the tracking number in the email is clicked, you and your customers can see your branded tracking page like the one below instead of the carrier's tracking page.
ATTENTION: Be sure to enable and make any configurations to your individual stores' branded tracking pages as outlined here.
(Even if you set up If each store doesn't have Branded Tracking Page selected, the carrier's default tracking page will be used.)
Once set up and enabled on each of your stores' settings, this is what the Branded Tracking Page will look like:
Regardless of the carrier or service used to create a shipment, the tracking page will look the same. Only the carrier information will be different. To enable and set up this feature, follow the steps below!
Head to your Account Settings (the gear icon in the upper right).
Now click Branded Tracking Page on the lefthand side and click on Tracking Page Default.
First is the store logo. This will be specific to each of your stores' setting. Click the checkbox Show Store Logo if you want to display it on your tracking page.(*Keep in mind, the store's Website will be linked in the tracking page to the store logo.)
Next, click the checkbox Show Social Media Links if you want to show your brand's social media links. (This can also be individualized on a per-store basis.)
Enable Custom Colors and you can set up the different colors that will display on your Branded Tracking Page. Click the hex color code beside each field, and you can customize the colors of your Status Bar, Title Text, and Map Marker.
Add or hide your contact information in the Show Service Menu section. If you sell on multiple websites, select Website to show a store's unique website. Additional Links is a good way to customize any of your promotional items or current deals. Also, this is the section where the Return Policy and Contact Us information is configured.
Lastly, you can choose which of the order details' different components will be shown or hidden in the Show Order Detail section.
This information is collapsable in the Branded Tracking Page, and can be accessed by clicking View the Details of your order...
Click Preview Changes to see what your ShipStation Branded Tracking looks like!
Now head here to learn how to enable and make any customizations to each store's branded tracking page settings!
(Keep in mind, that the steps above are account-wide settings and the Branded Tracking Page is currently only available for US-based accounts.)
(Keep in mind, the tracking number from within the Branded Tracking Page will link to the carrier's tracking page. So the carrier's tracking page will still be available!)
NOTE: The Branded Tracking Page is not available for ANY orders through fulfillment providers.