On your Windows computer, you may have devices directly connected via the computer's USB port the intermittently show up in ShipStation, or they disappear from the available devices when printing or getting a weight reading from the scale.
A common reason for this is that the USB ports are on an energy saving mode. In order to correct this so your devices don't lose their connection with ShipStation Connect, you will need to disable this setting.
First, check the following:
- Connect is up and running
- The USB device is not plugged in through a USB hub, but is in fact directly connected to the computer's USB port.
Once both the above are confirmed and the issue is still occurring, head to your computer's Control Panel and click on System and Security.
On the next screen, click Power Options.
Now, on your computer's Power Plan screen, click Change plan settings.
On the Plan Settings screen, click Change advanced power settings.
In the Power Options popup, expand USB Settings, then expand USB selective suspend setting. Now, set On battery and Plugged in to be Disabled. Then click Apply to save the changes.
After you set this up, your connected devices should stop disappearing from your ShipStation Connect settings window!