DHL Parcel UK

Updated

DHL Parcel UK is a reliable and convenient option for parcel delivery within the UK. It offers a wide selection of services for your domestic delivery needs. The DHL Parcel UK integration is available to UK-based ShipStation accounts.

Interested in using DHL Parcel UK with ShipStation? Sign up for a DHL Parcel UK account to get started.

DHL Parcel UK Integration Requirements

Connection Requirements:

  • A UK-based ShipStation account

  • An active account with DHL Parcel UK

  • Your DHL Parcel UK Client ID and Client Secret

  • OPTIONAL: Your DHL Parcel UK Pickup Account (UK Domestic and Channel Islands Shipping, International Air Shipping, or International Road Shipping)

Connect a DHL Parcel UK Account to ShipStation

To connect your DHL Parcel UK account to ShipStation:

  1. Go to Account Settings.

    sssettings.png

  2. Select Shipping, then choose Carriers from the sidebar.

    Shippingdropdown.png

  3. Click the Your Carrier Accounts tab.

    AddCarrierAccounts.png

  4. Click the Add Carrier button.

    AddCarrier.png

  5. Select DHL Parcel UK and click Connect.

    DHLParcelUK_tile.png

  6. Enter your DHL Parcel UK Client ID, Client Secret, Customer Account number, then enter Pickup Account and Trading Location ID for Domestic, International Air Shipping, and International Road Shipping.

  7. Choose your Commercial Invoice Type.

  8. Click Connect.

Available Features for DHL Parcel UK

The ShipStation integration with DHL Parcel UK supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

ICON_greencheck.png

Electronic Customs Submission

Red X mark. Unsupported feature. No.

Return Labels

Green checkmark. Supported feature. Yes.

Estimated Rates

Red X mark. Unsupported feature. No.

Carrier Insurance

Green checkmark. Supported feature. Yes.

Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

Grey dash icon. Not applicable.

End of Day (PDF)

Grey dash icon. Not applicable.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Green checkmark. Supported feature. Yes.

Multi-package Shipping

Green checkmark. Supported feature. Yes.

Multiple Accounts

Green checkmark. Supported feature. Yes.

Available Services & Package Types

DHL Parcel UK Domestic Services

  • Bagit Next Day

  • Bagit Next Day 09:00

  • Bagit Next Day 10:30

  • Bagit Next Day 12:00

  • Bagit Next Day - ServicePoint Delivery

  • Bagit Saturday 09:00

  • Bagit Saturday 10:30 (Specified Address / Leave Safe)

  • Bagit Saturday 10:30 (Specified Address / Neighbour)

  • Bagit Saturday 10:30

  • Bagit Saturday (Specified Address / Leave Safe)

  • Bagit Saturday (Specified Address / Neighbour)

  • Bagit Saturday

  • Pallet 48 Hours

  • Pallet Next Day

  • Parcel 48 Hours (Specified Address / Neighbour)

  • Parcel 48 Hours - ServicePoint Delivery

  • Parcel 72 Hours (Specified Address / Leave Safe)

  • Parcel 72 Hours - ServicePoint Delivery

  • Parcel Next Day

  • Parcel Next Day 09:00

  • Parcel Next Day 10:30

  • Parcel Next Day 12:00

  • Parcel Next Day - ServicePoint Delivery

  • Parcel Saturday 09:00

  • Parcel Saturday 10:30 (Specified Address / Leave Safe)

  • Parcel Saturday 10:30 (Specified Address / Neighbour)

  • Parcel Saturday 10:30

  • Parcel Saturday (Specified Address / Leave Safe)

  • Parcel Saturday (Specified Address / Neighbour)

  • Parcel Saturday

  • Parcel Shop Returns / Unlinked Returns

DHL Parcel UK International Services

  • DHL Parcel Connect

  • International Road Economy

  • Parcel 48 Hours (Specified Address / Neighbour) - Channel Islands

  • Parcel 48 Hours - ServicePoint Delivery to Channel Islands

  • Worldwide Air

DHL Parcel UK Package Types

  • Package

  • Custom Packages

  • Pallet

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

DHL Parcel UK - Shipping to Northern Ireland (Windsor Framework)

In alignment with the Windsor Framework, DHL Parcel UK introduced data requirements when shipping from the UK to Northern Ireland (NI). The additional data will be mandatory from 30th September 2024. If this data is not provided, the label will not be generated.

When shipping from the UK to Northern Ireland, DHL Parcel UK needs one of the following Movement indicators: C2C, C2B, B2C, or B2B (Shipping Options). If one is not provided, B2C will be sent to the carrier as the default value.

For help with what steps to take in ShipStation to prepare your NI shipment, please see our Windsor Framework User Guide.

Movement Indicator Requirements

This table shows DHL Parcel UK's required data for each Movement indicator type:

Movement Indicator

Requirements

C2C Shipments

For C2C shipments, each product must include:

  • Description

  • Value

C2B Shipments

For C2B shipments: 

  • Recipient EORI Number

  • Recipient UKIMS Number

For each product in a C2B shipment:

  • Description

  • Value

  • Quantity

  • HS Code

B2C Shipments

For B2C shipments:

  • Sender EORI Number

  • Sender UKIMS Number

For each product in a B2C Shipment:

  • Description

  • Unit Value

  • Quantity

  • HS Code

B2B Shipments

For B2B shipments, merchants need to declare whether a shipment is at risk or is not at risk of entering EU territory. Shipments 'not at risk' are eligible for green lane due to zero duty rate for UK origin shipment (Shipping Options)

See the Gov.UK Guidance page about Declaring goods you bring into Northern Ireland 'not at risk’.

  • For not at risk shipments to Northern Ireland DHL Parcel UK requires:

    • Sender EORI Number

    • Sender UKIMS Number

    • Recipient EORI Number

    • Recipient UKIMS Number

    For each product in a not at risk shipment:

    • Description

    • Value

    • Quantity

    • HS Code

    • Weight

    • Country of Origin

  • For "at risk" shipments to Northern Ireland DHL Parcel UK requires:

    • Deferment Account (set this in the DHL Parcel UK carrier settings)

    • Reason for Export

    • Duties paid

    For each product in an "at risk" shipment:

    • Description

    • Value

    • Quantity

    • HS Code

    • Weight

    • Country of Origin

DHL Parcel UK Integration Notes

  • The ShipStation integration with DHL Parcel UK does not support third-party billing.

  • Label messages are supported for international DHL Parcel UK services only.

  • DHL Parcel UK supports the what3words protocol. Use the geolocation property in the ship_to object to include the "what3words" type and associated value.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

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