This article covers how ShipStation sets up your BigCommerce account to best handle the Amazon and eBay orders that flow in with your regular orders. For our accounts created after 5/22/2018, ShipStation is adjusting how we communicate Amazon and eBay data with BigCommerce accounts.
There are two approved workflows to use when you process your Amazon and eBay orders with BigCommerce. There is a third, previous workflow that interacts with this new feature. (Click to jump to any section.)
BigCommerce is a powerful eCommerce platform that allows you not only to sell orders through their platform but also to manage your orders and listings for both Amazon and eBay. Thus, your sales information can be located in one single place!
If all of your Amazon and eBay orders are processed into your BigCommerce account, then the easiest way to set up ShipStation to handle those orders is to connect only the BigCommerce store to ShipStation.
Orders will flow from Amazon and eBay into BigCommerce, and ShipStation will import all orders from BigCommerce into your ShipStation account.
When you create a shipment in ShipStation, ShipStation will notify BigCommerce, who will then notify Amazon and eBay with the shipment details.
For this workflow, there's no need to connect your Amazon and eBay accounts to ShipStation. All the data will be communicated between BigCommerce and ShipStation.
Limitations of this workflow:
- All Amazon and eBay orders must flow through BigCommerce. If you have listings or items not linked to BigCommerce, those orders will not import into ShipStation.
- Orders qualified for the Seller Fulfilled Prime program cannot use the Amazon Buy Shipping carrier.
If for any reason you need to process Amazon or eBay orders outside of BigCommerce, your workflow in ShipStation will need to be different. You will still connect BigCommerce to ShipStation, but you will also connect the Amazon and eBay stores to ShipStation.
When you're ready to process your orders in ShipStation, first import orders from the Amazon and eBay stores, then import orders from the BigCommerce store.
Whenever ShipStation imports orders from BigCommerce, it will check newly imported BigCommerce orders against the existing Amazon and eBay orders in your account. If any orders match, ShipStation will hide the corresponding BigCommerce orders so you'll only see the Amazon and eBay version of the orders.
When you ship those orders, ShipStation will send a shipment update to Amazon and eBay, but will also send an update to BigCommerce for the matching hidden order. That way, both the order's true source and BigCommerce will be updated with the shipment details.
NOTE: Since ShipStation checks and hides orders from BigCommerce through a comparison of existing orders, updating the BigCommerce store before Amazon and eBay may result in duplicate orders. The BigCommerce version of these duplicate orders can be canceled in ShipStation to remove them from the Awaiting Shipment view.
If you find yourself with a high number of duplicate orders, you can create a Do Not Import automation rule to prevent these orders from appearing in ShipStation.
Here's an example of how such a rule would look:
If you do not want ShipStation to notify BigCommerce when you create a shipment for your Amazon and eBay orders:
- Please contact ShipStation support and we'll disable the notification process to BigCommerce for Amazon and eBay orders. If this process is disabled, ShipStation will import all BigCommerce orders, regardless of source. Thus, the above Do Not Import rule may help to avoid duplicates.
If you started your ShipStation account prior to 5/22/2018, this will not be a default feature for you. Contact ShipStation support to enable the updated workflow for your account!
Without this feature, ShipStation will not filter order matches between BigCommerce and Amazon or eBay orders. This may duplicate orders. In addition, ShipStation will only notify that marketplace the order was imported from.
For example, if the details of an order imported from Amazon match those of an order imported from BigCommerce, ShipStation would treat them as separate, unique orders. This creates an Amazon order and a BigCommerce order.
If the Amazon version ships, ShipStation only updates Amazon. Similarly, if the BigCommerce version ships, ShipStation only updates BigCommerce.
You may already have a workflow in place to deal with these kinds of orders. Here's how the new feature will affect those workflows:
- Do Not Import Rules - BigCommerce: If you manage the duplicate orders by using Do Not Import automation rules that hide the BigCommerce version of certain orders (like in the example automation rule above), then your workflow from ShipStation will remain unchanged. The difference being that ShipStation will update BigCommerce directly when the Amazon or eBay version of the order ships in ShipStation.
- Do Not Import Rules - Amazon/eBay: If you manage duplicate orders by using Do Not Import automation rules that hide the Amazon or eBay version orders and preserve the BigCommerce version, then your workflow will need to change. The new feature requires that the Amazon or eBay version of the order ships, so you must disable any automation rules that trigger the Do Not Import action on those orders.
- "Exclude eBay Orders" Store Setting: At your request, ShipStation's support team can enable a hidden store setting so ShipStation will ignore all BigCommerce orders that originate on eBay. Instead of hiding the order, like the current functionality or a Do Not Import rule would do, this setting causes ShipStation to ignore those orders entirely. With this setting enabled on the store, you will see no change to your workflow (unless you are also using Amazon with BigCommerce) and ShipStation will not update BigCommerce when eBay orders are shipped.