BigCommerce is a powerful eCommerce platform that allows you to not only sell orders through their platform but also manage your orders and listings for both Amazon and eBay so your sales information can be located in a single place.
This article goes over how ShipStation can be set up to best handle the Amazon/eBay orders that also flow into your BigCommerce account.
For ShipStation accounts created after 5/22/2018, ShipStation is adjusting how we communicate data when using BigCommerce with either Amazon or eBay.
There are two approved workflows you can use to process your Amazon/eBay orders with BigCommerce (click to jump to any section).
If all of your Amazon/eBay orders are processed into your BigCommerce account, then the easiest way to set up ShipStation to handle those orders is to connect only the BigCommerce store to ShipStation.
Orders will flow from Amazon/eBay into BigCommerce, and ShipStation will import all orders from BigCommerce into your ShipStation account.
When you create a shipment in ShipStation, ShipStation will notify BigCommerce, who will then notify Amazon/eBay with the shipment details.
For this workflow, there's no need to connect your Amazon/eBay accounts to ShipStation. All the data will be communicated between BigCommerce and ShipStation.
Limitations of this workflow:
- All Amazon/eBay orders must flow through BigCommerce. If you have listings or items not linked to BigCommerce, those orders will not import into ShipStation.
- Orders qualified for the Seller Fulfilled Prime program cannot use the Amazon Shipping carrier.
If for any reason you need to process Amazon or eBay orders outside of BigCommerce, your workflow in ShipStation will need to be different. You will still connect BigCommerce to ShipStation, but you will also connect the Amazon/eBay stores to ShipStation.
When you're ready to process your orders in ShipStation, import orders from the Amazon/eBay stores first, then import orders from the BigCommerce store.
Whenever ShipStation imports orders from BigCommerce, it will check newly imported BigCommerce orders against the existing Amazon/eBay orders in your account. If any orders match, ShipStation will hide the corresponding BigCommerce orders so you'll only see the Amazon/eBay version of the orders.
When you ship those orders, ShipStation will send a shipment update to Amazon/eBay, but will also send an update toBigCommerce for the matching hidden order. That way, both the order's true source and BigCommerce will be updated with the shipment details.
NOTE: Since ShipStation checks and hides orders from BigCommerce by comparing to existing orders, updating the BigCommerce store before Amazon/eBay may result in duplicate orders. The BigCommerce version of these duplicate orders can be canceled in ShipStation to remove them from the Awaiting Shipment view.
If you find yourself with a high number of duplicate orders, you can create a Do Not Import automation rule to prevent these orders from appearing in ShipStation.
Here's an example of how such rule would look:
If you do not want ShipStation to notify BigCommerce when you create a shipment for your Amazon/eBay orders:
- Please contact ShipStation support and we'll disable the notification process to BigCommerce for Amazon/eBay orders. If this process is disabled, ShipStation will import all BigCommerce orders, regardless of source, so the above Do Not Import rule may be helpful to avoid duplicates.
If you started your ShipStation account prior to 5/22/2018, this feature will not be enabled for you by default, but you can contact support to have them enable the updated workflow for your account.
If this feature is not enabled, ShipStation will not attempt to filter matching BigCommerce and Amazon/eBay orders, which can result in duplicate orders. In addition, ShipStation will only notify the marketplace the order was imported from.
For example, if an order was imported from Amazon, and an order with matching details was imported from BigCommerce, ShipStation would treat them as unique orders and create an Amazon version of the order and a BigCommerce version of the order. If the Amazon version was shipped, ShipStation would only update Amazon. Similarly, if the BigCommerce version was shipped, ShipStation would only update BigCommerce.
You may already have a workflow in place to deal with these kinds of orders. Here's how the new feature will affect those workflows:
- Do Not Import Rules - BigCommerce: If you manage the duplicate orders by using Do Not Import automation rules that hide the BigCommerce version of certain orders (like in the example automation rule above), then your workflow from the ShipStation side of things will remain unchanged. The only difference is that ShipStation will be updating BigCommerce directly when the Amazon/eBay version of the order is shipped in ShipStation.
- Do Not Import Rules - Amazon/eBay: If you manage the duplicate orders by using Do Not Import automation rules that hide the Amazon/eBay version of the orders and preserved the BigCommerce version, then your workflow will need to change. The new feature requires that the Amazon/eBay version of the order is shipped, so you will need to disable any automation rules which trigger the Do Not Import action on those orders.
- "Exclude eBay Orders" Store Setting: At your request, ShipStation's support team can enable a hidden store setting so ShipStation will ignore all BigCommerce orders that originate on eBay. Instead of hiding the order, like the current functionality or a Do Not Import rule would do, this setting told caused ShipStation to ignore those orders entirely. If this setting is enabled on the store, you will see no change to your workflow (unless you are also using Amazon with BigCommerce) and ShipStation will not update BigCommerce when eBay orders are shipped.