Groupon Goods has recently started using Landmark Fulfillment to send packages from the United States to Canada. When shipping using Landmark Fulfillment, Groupon expects small packages to be double (over) boxed, meaning all orders will be boxed individually, and all those individual boxes will be placed into one larger box and shipped together to the Landmark Fulfillment facility.
This article goes over the steps required to process these orders through ShipStation.
Pre-processing Setup
The Groupon Orders that use Landmark Fulfillment require several steps to configure. The following configuration will give you the tools you need to quickly locate the Landmark Fulfillment orders and will save you time by applying the shipping service and 3rd party shipping details automatically.
1. Open a case or chat in to ShipStation support and request that Groupon's Fulfillment Line Item ID be mapped as one of the store's Custom Fields.
2. Create a Landmark Fulfillment order tag.
3. Create a Landmark Fulfillment filter using the following criteria:
4. Create a Landmark Fulfillment automation rule using the above filter as the criteria and performs the following actions:
NOTE: Groupon will provide you with the Account Number and Billing Zip you'll need to use for this step.
5. Adjust your Printer Settings so that Label Message 1 uses the [Custom Field #1] field replacement. (This will help you process larger packages that need to go through Landmark Fulfillment.)
NOTE: You should use whichever Custom Field was mapped as Fulfillment Line Item ID.
Now that your account is set up, it's time to create a custom packing slip template you can use for double (over) boxed shipments.
Create Landmark Fulfillment Generic "Label"
Before you start creating the shipments, you must create the Landmark Fulfillment generic label Groupon requires for all individual boxes. ShipStation does not currently create generic shipping labels for carriers, but we do allow you to create customized packing slips, which can contain what Groupon requires for these types of shipments.
Head to your Account Settings (the wrench icon in the upper right).
Next, select Templates and then Packing Slips from the sidebar on the left.
From the Type drop-down menu, select which size template you'd like to edit: 4"x6" or 8.5"x11.
Be sure to choose the size that corresponds to the packing slip format you've selected in Settings > Printing > Printing Setup (indicated by the word default in parenthesis).
Click + New Packing Slip Template
Name the packing slip template Landmark Fulfillment Generic Label and enter the following code into each section:
| Order Header | <style> * { font-size:14px; } </style> <p style="font-size:18px">C/O Groupon</p> </br> |
| Order Items Header | <p>Fulfillment Line Item ID</p> |
| Order Items | <p></p> |
| Order Footer | <p>[Custom Field #1]</p> <p align="center"><barcode size="medium" type="Code128Auto">[Custom Field #1]</barcode></p> |
NOTE: You should use whichever Custom Field was mapped as Fulfillment Line Item ID.
After you've filled in the code, click Save. (You'll need this packing slip later when processing orders.)
Processing the Orders
Here's a step by step guide:
1. Update your Groupon Goods store in ShipStation to import the latest orders.
2. Go to the Awaiting Shipment section of the Orders tab. Filter your orders using the Landmark Fulfillment filter you created earlier. You may find it helpful to add these orders to an open batch to keep them together in one location.
3. Select all the orders and print the Groupon Goods packing slip. Each individual package requires it’s own packing slip.
4. Select all the orders, click Bulk Action and choose Use a specific Packing Slip… Select the Landmark Fulfillment Generic Label template you created earlier and apply the bulk action to the selected orders.
5. Select all the orders, and print the Landmark Fulfillment Generic Label packing slip. Each individual package requires its own generic label.
6. Box up the individual orders. The Groupon Goods packing slip will need to be in the box, and the Landmark Fulfillment Generic Label packing slip will need to be affixed to the outside of the box.
7. Group the individual boxes and place them into a double (over) box, up to 24" x 17" x 12". Use multiple double (over) boxes if needed.
- If an individual package you are shipping is larger than 24" x 17" x 12" then it should not be overboxed. Packages larger than that size should be shipped individually.
8. Create a manual order in ShipStation. Use the the same Ship To address which Groupon sent to ShipStation with the order information.
9. Create a label for the manual order using FedEx Ground as the service and 3rd Party billing using Groupon's FedEx account information (these shipping options should be set automatically on the order by the automation rule you created earlier).
- If you need to ship more than one double (over) box, use ShipStation's multi-package shipping feature to make multiple labels.
10. Select the original Groupon Goods orders again, and use the Mark as Shipped action to update them as shipped. Enter the FedEx Ground tracking number from the label used on the double (over) box.
- If you used a batch to hold the orders, cancel the open batch.
That's it! Once you've completed these steps, you can ship the double (over) boxes with your other FedEx shipments and they'll be on their way to Landmark Fulfillment.
Limitations
- ShipStation can only track the double (over) box that uses the FedEx shipping label. We will not be able to track the individual packages fulfilled by Landmark Fulfillment.
- The double (over) box should be marked with a sticker or label that indicates the package contains individual packages. ShipStation cannot generate this sticker, but you can purchase generic stickers for this purpose.
- If the purchase price of any single item in the double (over) box exceeds $1500, the FedEx Ground shipping label will need to use the Signature Required confirmation type.