How to add a Shift4Shop store to ShipStation, what features are available, and other need-to-know details.
Shift4Shop is a feature-rich ecommerce platform serving businesses of all sizes in a wide range of industries across the globe. Offering a robust website builder, product and order management, customer marketing tools, and more. Customers can choose from dozens of professionally designed, industry-specific templates, all of which are mobile-friendly, SEO optimized, and highly customizable.
Visit Shift4Shop's website to sign up for a free 15-day trial!
Connection Requirements:
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An active Shift4Shop account.
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Shift4Shop username and password.
Order Import Requirements:
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Orders must contain physical products that need to be shipped.
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ShipStation only imports Shift4Shop products if the ShipmentID matches the ItemShipmentID.
To connect your Shift4Shop store to ShipStation:
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Log in to your Shift4Shop account.
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Click Modules in the left-hand sidebar.
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Locate the REST API, and Enable it if it's not already enabled.
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Click Settings for the REST API.
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On the REST API page that opens, click the Add button in the upper-right-hand corner:
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Enter 9ff5a12b310ec4ea9d22666ecaf249d8 as the Public Key and click Save.
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Click Authorize in the window that appears.
A ShipStation window will pop-up and request you log in to your ShipStation account, if you're not already logged in. If no popup appears, make sure to disable any pop-up blockers on your browser.
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Select your Product Weight Units from the drop-down menu.
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Click Connect.
After you've completed the above steps, your Shift4Shop store will be connected to ShipStation.
The ShipStation integration with Shift4Shop supports the following standard features:
The ShipStation integration with Shift4Shop allows for the following additional features:
|
Feature |
Description |
|---|---|
|
Configurable Time Zone |
By default, ShipStation assumes that the Shift4Shop store's server uses UTC as the timezone. If your Shift4Shop account uses a different server timezone, define it in the store's settings. |
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Imports orders with multiple Ship To addresses |
If a Shift4Shop order has more than one Ship To address, ShipStation will create multiple orders based on the Ship To address. |
In addition to the features listed above, enable the following settings for your Shift4Shop store via the ShipStation User Success team.
|
Feature |
Description |
|---|---|
|
Custom Fields |
Custom Fields: Up to three Custom Fields can be mapped for a Shift4Shop store. Available custom fields are as follows:
|
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Use Buyer Email As Username |
By default, ShipStation will identify Shift4Shop customers based on User ID first, then Email address if no User ID is available. If this setting is enabled, ShipStation will only identify customers based on email address. |
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A Ship To Phone Number is required when sending shipment updates to Shift4Shop. If a Ship To Phone Number is not listed in the order information, ShipStation will use a substitute phone number of 000-000-0000.
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ShipStation does not submit a carrier or service to Shift4Shop when sending the shipment update. Shift4Shop will determine the carrier based on the requested service.
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Shift4Shop only allows a single ShipStation connection. For example, if your Shift4Shop store is connected to a US account but you also ship from Canada, you will not be able to add your Shift4Shop to the Canadian account, too.
Here are some common issues experienced by users, potential causes, and available troubleshooting tips.
|
Issue |
How to troubleshoot or resolve |
|---|---|
|
The Order Date in ShipStation different than the Order Date in Shift4Shop |
What it means: This usually occurs because the Shift4Shop server is using a different timezone than the timezone set in the store's settings in ShipStation. This difference causes the Order Date to be thrown off when converting the timestamp based on time zone. What to do: Update the store's settings so the store is using the same timezone as the server your Shift4Shop store is hosted on. |
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Certain orders placed late in the day are not importing into ShipStation |
What it means: Similar to the issue above, this typically occurs because the Shift4Shop server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes our import process to inadvertently skip ahead. What to do: Update the store's settings so that the store is using the same timezone as the server your Shift4Shop store is hosted on. |