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Jane

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ShipStation Content Team

Updated

How to add a Jane store to ShipStation, what features are available, and other need-to-know details.

IMPORTANT: Jane.com closed their website and app on Nov. 17, 2023. Any account previously connected to ShipStation will retain their Jane.com order history and data.

 

Jane.com (formerly VeryJane.com) is a multi-channel ecommerce boutique for women. ShipStation sends tracking information upon label creation, updates shipping statuses back to your Jane account, and imports your customer's product information right back to you.

Complete a Seller Application for an account on Jane's website if you haven't already set one up!

Jane Requirements

Connection Requirements:

  • An active seller account with Jane.

  • Username and Password

Order Import Requirements:

  • Include a Ship To address.

Seller Requirement Parameters:

  • US bank account

  • Employer Identification Number (EIN) or Social Security Number (SSN)

  • US Address for returns

  • Shipping dispatch within 48 hours of order placement

  • Shipping included price (offering free shipping to the consumer)

The IRS uses an Employer Identification Number (EIN), also known as a Federal Tax Identification Number, to identify a business entity. Generally, businesses need an EIN. You can apply online for this free service at the IRS Employer ID Numbers page, and you should check with your state government to see if you also need a state number or charter.

Connect a Jane store to ShipStation

To connect your Jane store to ShipStation:

  1.  

    Go to Account Settings.

    Closeup of ShipStation toolbar with outline marking the Settings icon.

  2.  

    Select Selling Channels from the left-hand sidebar, then choose Store Setup.

    Settings page selections, with outline marking the Selling Channels Store Setup option.

  3.  

    Click Connect a Store or Marketplace.

    Store Setup Settings, box highlights Connect a Store or Marketplace button.

  4. Select the Jane tile.

    Image: Jane logo.

  5. Enter your Jane Username or Email and Password.

  6.  

    Click Test Connection, then Connect if the test is successful.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features for Jane Integration

The ShipStation integration with Jane supports the following standard features:

 

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

 

 

 

Common Integration Features

Feature

Supported?

Custom Statuses

Red X mark. Unsupported feature. No.

Customer Emails

Red X mark. Unsupported feature. No.

Customer Phone Numbers

Red X mark. Unsupported feature. No.

Requested Service

Red X mark. Unsupported feature. No.

Payment Method

Red X mark. Unsupported feature. No.

Discounts

Red X mark. Unsupported feature. No.

Identifies Gift Orders

Red X mark. Unsupported feature. No.

Internal Notes

Red X mark. Unsupported feature. No.

Notes from Buyer

Red X mark. Unsupported feature. No.

Order Weight

Red X mark. Unsupported feature. No.

Item Weight

Red X mark. Unsupported feature. No.

Item Images

Red X mark. Unsupported feature. No.

Item Options

Green checkmark. Supported feature. Yes.

Item Warehouse Location

Red X mark. Unsupported feature. No.

 

 

Order Status Mapping

ShipStation Status

Jane Status

Awaiting Payment

Not Supported

Awaiting Shipment

Paid

Shipped

Shipped

Cancelled

Cancelled

On Hold

Not Supported

 

Sent with Shipment Update

Field

Sent to marketplace?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Green checkmark. Supported feature. Yes.

Carrier Fee

Green checkmark. Supported feature. Yes.

Note to Buyer

Green checkmark. Supported feature. Yes.

Item Information

Green checkmark. Supported feature. Yes.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Additional Details about the Jane Integration

  • ShipStation cannot send email notifications for Jane orders. All customer notifications will be handled by Jane.

  • ShipStation uses the Sub Order Number from Jane, which is specific to the portion of the customer's total order that you need to ship. This may not match the Order Number that your customer receives when they checkout from Jane.

Jane Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Error: IntegrationError: Jane encountered an error and responded with StatusCode BadRequest. Content: {"message":"Missing tracking number."}

What it means: Jane requires all shipments to have a tracking number. Shipping orders via non-tracked services like First Class Mail Letters will cause this error.

What to do: Ship Jane orders with a service that includes tracking numbers for the shipment.

The IRS uses an Employer Identification Number (EIN), also known as a Federal Tax Identification Number, to identify a business entity. Generally, businesses need an EIN. You can apply online for this free service at the IRS Employer ID Numbers page, and you should check with your state government to see if you also need a state number or charter.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

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