Jet.com is a shopping club that offers discounted prices to members based on quantity of items purchased. Unlike any other marketplace out there, Jet empowers both shoppers and retailers to make eCommerce more efficient.
One way in which they accomplish this is by eliminating product reviews. Using seller success rate, complaint rate, as well as return rate, Jet.com is able to determine whether or not the product should stay. By empowering seller and buyer Jet.com has created an atmosphere that fosters their three principles – trust, transparency, and fairness.
Connection Requirements:
An approved seller account with Jet. Click here to apply!
Order Import Requirements:
Include a Ship To address.
Connecting a Jet account to ShipStation is a multi-step process that differs depending on whether you're new to selling on Jet or have an established seller account.
In either case, we highly recommend reviewing the entire onboarding process before you begin, as there are multiple steps you must take in both the Jet and ShipStation platforms. You may wish to use multiple tabs or browser windows to accomplish the connection process.
Note
In order to connect to ShipStation to Jet, you must have ShipStation's Internal Inventory Solution enabled with at least one Inventory Warehouse created.
Follow the steps below to connect a new Jet account to ShipStation:
First off, you'll need to begin the Jet Onboarding Runway by filling out some basic information about your business.
After you've been approved to sell on Jet, login to the Jet Partner Portal here.
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Navigate to the Dashboard tab.
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Complete the following Onboarding Runway steps. You should reach 80% completion when you've finished these steps.
Company Details
Bank Details
Fulfillment Settings
Contact Information
After completing the first part of the Onboarding Runway, you'll need connect your Jet account to ShipStation as a test account.
After ShipStation is connected to Jet, you'll need to link your Inventory Warehouses to the Jet Fulfillment Nodes.
Navigate to the Fulfillment tab of the Jet Partner Portal.
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Copy the Fulfillment Node ID for your fulfillment location.
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In the Jet tab of the store's setting in ShipStation, click add under Jet Fulfillment Node ID.
Paste the Fulfillment Node ID into the field, and click Save.
If using multiple Fulfillment Nodes in Jet, repeat the above steps until each Jet Fulfillment Node is assigned to an ShipStation Inventory Warehouse.
Click Save Changes when you're done.
After your Inventory Warehouse has been linked to a Jet Fulfillment Node, you'll need to create a test product to complete the API testing processes in Jet.
Tip
Please review the Jet Product Listing Guide before proceeding with this set.
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Navigate to the Products tab in ShipStation.
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Click New Product.
Tip
Alternatively, you can edit an existing product, but we've found a new test product is better so it can simply be deactivated once the Jet Onboard Runway has been completed.
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In the product's General tab, enter a SKU, Name, Description, Image URL, and UPC.
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In the product's Jet tab, enter a Price, Brand, and set Multi-Pack Quantity to 1.
Click Save Changes. Within the next few minutes, your test product will be uploaded to Jet.
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Navigate to the API tab of the Jet Partner Portal. Under Products, Send Merchant SKU and Send Price should be checked now.
After your test product has been created, you'll need to add stock for the product and send the test product information to Jet.
Return to the Products tab in ShipStation and click the hyperlinked SKU to edit your test product.
In the product's Inventory tab, click Add Alternate Location and choose an Inventory Warehouse which is linked to a Jet Fulfillment Node. Set the Quantity to 2.
Click Add Location, then Save Changes for the product.
Navigate back to Settings > Selling Channel > Store Setup, and Edit your Jet store.
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In the Jet tab of the store's settings, click Trigger Manual Sync.
Note
ShipStation will automatically sync inventory stock counts with Jet roughly every 12 hours. This manual action syncs the inventory stock counts right away.
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Navigate to the API tab of the Jet Partner Portal. Under Products, Send Inventory should be checked now.
Now that Jet has a test product, you'll need to generate a few test orders to test shipping and cancelling orders.
Navigate to the API tab of the Jet Partner Portal and click Order Generator.
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Create 2 test orders using your preferred Fulfillment Node. Each order should use the test product you created with an Order Quantity of 1.
Click Generate Test Orders.
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Navigate to the Orders tab of the Jet Partner Portal. You should see two test orders in the Ready status.
In ShipStation, Update the Jet store to import the test orders. You'll find them in the Awaiting Shipment status on the Orders tab.
After the Jet test orders have been created, you'll need to ship one and cancel the other to ensure the status updates are flowing into Jet.
Navigate to the Orders tab in ShipStation and select one of the test orders.
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Click Other Actions, then Mark as Complete.
Enter any value for the Tracking Number.
Select USPS, UPS, FedEx, or DHL as the Carrier.
Check the option to Notify Marketplace.
Click Mark as Complete.
Select the other test order. Click the Order Number to pull up the Order Details.
Click Other Actions, then Cancel Order.
Navigate to the Orders tab of the Jet Partner Portal, and refresh the page if needed. Your two test orders should both be in the Complete status now (one will have a Tracking Number and Actual Ship Date, the other will not.)
Now that we've tested shipping and cancelling orders, we'll need to create a test return and process it in ShipStation.
Navigate to the API tab of the Jet Partner Portal and click Return Generator.
Return to ShipStation, then navigate back to Settings > Selling Channel > Store Setup, and click Edit next to your Jet store.
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In the Jet tab of the store's settings, click Trigger Manual Sync.
Note
ShipStation will automatically import requested returns from Jet roughly once per hour. This manual action imports the requested returns right away.
Navigate to the Shipping tab, click Returns in the left-hand sidebar, then click Outstanding. You should see your Jet return request.
Click on the RMA Number for the return request.
In the Returns window that appears, click Complete Refund.
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Navigate back to the API tab of the Jet Partner Portal (or refresh the page if it was already loaded in another tab.) Under Returns, Complete return should be checked now.
Congratulations! You've completed the Jet Onboarding Runway! Now we just need to update the Jet store to use your production credentials.
Note
You can upload your product list for Jet before you complete this step, or you can hold off and do that later if you're not ready to start selling your products on Jet quite yet.
Navigate to the Dashboard tab of the Jet Partner Portal.
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Copy the API User and Secret listed on this page.
Return to ShipStation, then navigate back to Settings > Selling Channel > Store Setup, and click Connection next to your Jet store.
Enter the production API User and Secret in the corresponding fields.
That's it! Jet is now fully connected to ShipStation and you're ready to start selling your products on Jet. The only thing left to do is upload your product listings and stock levels to ShipStation so Jet can start listing your products.
Follow the steps below to connect your established Jet store to ShipStation:
Note
You should disconnect Jet from any previous integration partners before you connect to ShipStation.
Login to the Jet Partner Portal here.
Navigate to the Dashboard tab of the Jet Partner Portal.
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Copy the API User and Secret listed on this page.
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Select the Jet tile.
Enter the API User and Secret in the corresponding fields.
After you've completed the above steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.
After ShipStation is connected to Jet, you'll need to link your Inventory Warehouses to the Jet Fulfillment Nodes.
Navigate to the Fulfillment tab of the Jet Partner Portal.
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Copy the Fulfillment Node ID for your fulfillment location.
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In the Jet tab of the store's setting in ShipStation, click add under Jet Fulfillment Node ID.
Paste the Fulfillment Node ID into the field, and click Save.
If using multiple Fulfillment Nodes in Jet, repeat the above steps until each Jet Fulfillment Node is assigned to an ShipStation Inventory Warehouse.
Click Save Changes when you're done.
That's it! Jet is now fully connected to ShipStation and you're ready to start selling your products on Jet. The only thing left to do is upload your product listings and stock levels to ShipStation so Jet can start listing your products.
Now that you've connected Jet to ShipStation, the only thing left to do is to upload your product and stock level information into ShipStation. This is a two step process:
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Create/update the products in ShipStation. There's three ways you can do that:
If you do not have your products listed on Jet, you can import products with a CSV file.
If your products are already listed on Jet, you can import products through the Jet store settings.
If you only need to create or update a few products, you can create or update the products manually.
Set the stock levels for your products.
After products have been uploaded to Jet, the Jet tab of the Product Details will be populated with one of three statuses:
SKU Upload Failed: ShipStation attempted to create the product in Jet, but the action failed because one or more of the required fields were not accepted.
Under Jet Review: ShipStation was able to create the product in Jet successfully, and Jet is reviewing it before listing it on their site.
Available for Purchase: ShipStation was able to create the product in Jet successfully, and Jet has made the item available for purchase on their site.
If you do not already have products listed on Jet, the fastest way to add your product information to ShipStation is to perform a product CSV import. You can read more about how to import products via CSV on our page Add Products In Bulk via CSV Import.
While the import process is basically the same, there are a few additional fields specific to Jet which can be included in a product CSV import after you have Jet connected as a store.
Description: The text description of the product being sold.
JetBrand: The brand of the product being sold.
JetPrice: The price for the SKU on Jet.
JetMultiPackQuantity: The number of units which is represented by the SKU. For example, if you're selling a product and have one SKU which represents a single quantity of that product and another SKU which represents three of the same product, the Multi Pack Quantity would be 1 for the single quantity SKU and 3 for the multi-quantity SKU.
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JetCategory: The Jet Node ID for the category of the product being sold.
Note
Jet uses Node ID values to identify categories for products. See this file for a list of Jet Node IDs. It's recommended that you be specific (using the L2 Node IDs whenever possible) in order to ensure the best browsing experience for your customers.
JetInventoryOverride: ShipStation will send this value as the inventory stock count to Jet, instead of the available stock for the product in ShipStation's Native Inventory Solution. This value does not decrease when products are shipped. For example, if you want to stop listing a product on Jet but still want to track the stock in ShipStation for your other selling channels, you can set the JetInventoryOverride value to 0.
When importing products via a CSV file the only field ShipStation requires is either SKU or Name, but the following fields must be included for products to be created in Jet.
SKU
Name
UPC
ThumbnailUrl
JetPrice
JetBrand
JetMultiPackQuantity
The following fields are also shared with Jet, but they are not required.
Description
WeightOz
Dimensions (Length, Width, Height)
JetCategory
If you already have products listed on Jet, you can import them from Jet into ShipStation. Follow the steps below to import your product catalogue into ShipStation.
Click the Edit link next to your Jet store.
Navigate to the Jet tab of the store's settings.
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Click the red Import Jet Product Catalog button.
When Jet products are imported, ShipStation will create product records for SKUs that do not already exist, and update product data for matching SKUs which already exist in ShipStation. The following fields will be saved and updated:
SKU
Name
Description
Image URL
UPC
Weight
Dimensions
Jet Price
Jet Multi-Pack Quantity
Jet Brand
Jet Category
If you're only going to be listing a few products on Jet, or if you just need to add a small number of new products to Jet, you may find it more efficient to create or update your products manually.
From the Products tab in ShipStation, you can click the New Product button to create a new product, or click the hyperlinked SKU for an existing product to edit the existing product.
If you've already connected Jet to ShipStation, the Product will include a Jet tab that includes the following Jet-specific fields. The screenshot below is from the Standalone Product Details pop-up under the Products tab:
Store: Lists all of your Jet.com stores.
Price: The price for the SKU on Jet.
Brand: The brand of the product being sold.
Multi-Pack Quantity: The number of units which is represented by the SKU. For example, if you're selling a product and have one SKU which represents a single quantity of that product and another SKU which represents three of the same product, the Multi Pack Quantity would be 1 for the single quantity SKU and 3 for the multi-quantity SKU.
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Jet Category: The Jet Node ID for the category of the product being sold.
Note
Jet uses Node ID values to identify categories for products. See this file for a list of Jet Node IDs. It's recommended that you be specific (using the L2 Node IDs whenever possible) in order to ensure the best browsing experience for your customers.
Inventory Override: ShipStation will send this value as the inventory stock count to Jet, instead of the available stock for the product in ShipStation's Native Inventory Solution. This value does not decrease when products are shipped. For example, if you want to stop listing a product on Jet but still want to track the stock in ShipStation for your other selling channels, you can set the Inventory Override value to 0.
When creating product manually, the only fields ShipStation requires are SKU and Name, but the following fields must be included for products to be created in Jet.
SKU
Name
UPC
Image URL
Price
Brand
Multi-Pack Quantity
The following fields are also shared with Jet, but they are not required.
Description
Weight
Dimensions (Length, Width, Height)
Jet Category
Before you can accept orders from Jet, you'll need to upload stock levels for the products in ShipStation. See our pages on setting stock levels for more details:
Setting stock levels for individual SKUs {Needs CR Link}
Setting stock level in bulk for multiple SKUs. {Needs CR Link}
Note
If your product is using the Inventory Override product attribute, ShipStation will send that value instead of the listed stock count for the product.
When setting the stock level, it's important that you use the same Inventory Warehouses which are linked to your Jet Fulfillment Nodes.
Keep in mind that you will only receive Jet orders if you have stock available. If you do not have enough stock to fulfill an order, the Jet order will be rejected.
ShipStation will automatically communicate the stock level information with Jet once per day, but if you want to force the information over to Jet more quickly you can go to Settings > Selling Channels > Store Setup and Edit your Jet store. On the Jet tab of the store's settings, click Trigger Manual Sync.
ShipStation's integration to Jet supports for the following standard features:
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Common ShipStation Features |
Status Mappings
Sent with Shipment Update
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Additional Features
ShipStation's integration to Jet allows for the following additional features:
Feature |
Description |
|---|---|
Jet Order Acknowledgement |
When orders are imported into ShipStation, ShipStation will acknowledge the order so long as the products have available stock. If the products do not have available stock, the order will be rejected. ShipStation will attempt to import Jet orders once every 15 minutes. |
Jet Order Cancellation |
If you cancel a Jet order within ShipStation, ShipStation will also cancel the order on Jet. Only orders which have not been shipped can be cancelled. You cannot Restore a Jet order after it's been cancelled. |
Shares product and stock information with Jet |
Once per day, ShipStation will upload applicable products to Jet, as well as update the inventory stock levels. |
Manage Jet Returns |
ShipStation will import return requests from Jet, and you're able to accept, modify, or reject them through ShipStation's Returns page. See Jet Returns for more details. |
Support Enabled Features
In addition to the features listed above, the following settings can be enabled for your Jet store by the ShipStation User Success team or your Account Manager.
Feature |
Description |
|---|---|
Disable Product and Inventory Upload. Enable Auto Accept |
If this setting is enabled, ShipStation will not attempt to share product or stock information with Jet, and will acknowledge all Jet orders upon import even if no stock is available for the product in ShipStation. This should only be used if your Jet products and stock levels are managed by another 3rd Party Service. |
Aside from your orders, ShipStation will also import Jet Return requests made by your customers, and allow you to approve, adjust, or dispute the return within a set period of time.
Note
Jet.com requires you to approve/dispute/refund the customer-initiated return within 48 hours, otherwise, Jet.com will automatically approve the return.
To view the return details, go to Shipping > Returns > Outstanding and select the RMA # to open the Jet Return Details.
The Return Details include the Item and QTY returned, the reason buyer created the return, the Refund value of the items included in the return, and the cost of the return label provided to the buyer by Jet.
To approve the refund and cover the cost of the return label, click Complete Refund.
To adjust the Refund Amount so you can submit a partial refund, click Edit next to the Refund Amount, or set it to $0.00 to deny the refund for the item. You will then be prompted to provide a reason for this adjustment.
To dispute this label charge with Jet.com, click Dispute next to the You Will Pay Jet Return Label Cost. You will then be prompted to provide a reason for disputing this charge.
Here are some things you should keep in mind about ShipStation's integration with Jet:
ShipStation is not able to send emails for Jet orders. All customer notifications will be handled by Jet.
Jet orders should not be split or combined within ShipStation. Doing so will prevent ShipStation from being able to update Jet with the shipment information.
Only a single image URL is supported within ShipStation, so only a single image will be available for Jet products created by ShipStation.