Rakuten.com (formerly Buy.com) works seamlessly across mobile and desktop versions to connect buyers and sellers in a dynamic marketplace, complete with videos for product review and comparisons.
An active seller account with Rakuten.
Order Import Requirements:
Include a Ship To address.
Be paid for but not shipped.
Have not already been exported by another application or 3rd party service.
Follow the steps below to connect your Rakuten store to ShipStation:
This connection requires your Rakuten account's FTP credentials. If you do not know your Rakuten FTP credentials, please contact the Rakuten integration team at firstname.lastname@example.org so they can generate them for you.
Select the Rakuten tile.
Enter your Rakuten Seller ID, FTP Username and FTP Password, and choose if you want to use the Rakuten SKU instead of Reference ID for your product SKUs in ShipStation.
After you've completed the above steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.
ShipStation's integration to Rakuten supports for the following standard features:
Common ShipStation Features
Sent with Shipment Update
Here are some things you should keep in mind about ShipStation's integration with Rakuten:
ShipStation is not able to send emails for Rakuten orders. All customer notifications will be handled by Rakuten.
Rakuten orders are only exposed to 3rd party applications and services a single time. If another service has already exported your Rakuten orders, they will not be available for ShipStation. Similarly, if you update the order in Rakuten after it's already imported into ShipStation, the updates will not be sent to ShipStation.