Stitch Labs automatically syncs inventory, orders, purchasing, and fulfillment into a single operations platform to give retailers greater visibility, control, and insight across their business. With the power of Stitch’s cloud-based platform, modern retailers can more easily reduce costs, maximize profitability, and intelligently scale their omnichannel operations to meet customers needs.
Connection Requirements:
An active account with Stitch Labs.
Order Import Requirements:
Include a Ship To address.
Belong to an Stitch Labs integration which is set to expose orders to ShipStation.
Follow the steps below to connect your Stitch Labs account to ShipStation:
Login to your Stitch Labs admin portal.
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Navigate to Integrations on the left-hand side, and then click the Add-ons tab.
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Scroll down to the ShipStation add-on, then click on its gray Settings gear icon.
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When a new pop-up appears, select the Generate new key button and set the date for the earliest orders you want to see in ShipStation.
Copy the API Key, then click Save.
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Select the Stitch Labs tile.
Enter your Stitch Labs API Key and Domain Name.
After you've completed the above steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.
ShipStation's integration to Stitch Labs supports for the following standard features:
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Common ShipStation Features |
Status Mappings
Sent with Shipment Update
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Additional Features
ShipStation's integration to Stitch Labs allows for the following additional features:
Feature |
Description |
|---|---|
Displays Stitch Labs Inventory counts |
ShipStation can display Stitch Labs inventory stock count in the order details, as long as the Stitch Labs store is set as the Inventory Source for your Ship From Location. |
Support for Bundled products |
In the Fulfillment Settings in Stitch Labs, you can toggle whether ShipStation will receive the bundle SKU product, or the individual components of that bundle (as well has how price would appear for the products.)  |
Auto-select Ship From Location |
If the name of the Stitch Labs Warehouse used to fulfill your product matches a ShipStation Ship From Location, ShipStation will automatically set the Ship From Location to match the order. |
In addition to the features listed above, the following settings can be enabled for your Stitch Labs store by the ShipStation User Success team or your Account Manager.
Feature |
Description |
|---|---|
OrderID as OrderNumber |
By default, ShipStation will use the same order number as the original selling channel for the order number for Stitch Labs orders. This setting will switch ShipStation to using the Stitch Labs Order ID value, which is specific to Stitch Labs. |
Here are some things you should keep in mind about ShipStation's integration with Stitch Labs:
ShipStation will not import any orders with an Order Date prior to the date set when you generate your API Key.
ShipStation will not import orders if all the products within it are marked as "Dropshipable."
Here are some common issues experienced by users, potential causes, and available troubleshooting tips.
Issue |
How to troubleshoot or resolve |
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Why isn't this Stitch Labs order importing into ShipStation? |
The most common reason why a Stitch Labs order wouldn't import are as follows:
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