Stitch Labs – ShipStation

How to add a Stitch Labs account to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.

This article contains:

Requirements
Connect a Stitch Labs store to ShipStation
Available Features
Integration Notes
Troubleshooting Tips

Stitch Labs automatically syncs inventory, orders, purchasing, and fulfillment into a single operations platform to give retailers greater visibility, control, and insight across their business. The Stitch Labs integration with ShipStation supports order syncs, drop shipping, product information, product bundling, order notes and accounting integrations.

Requirements

Connection Requirements:

An active account with Stitch Labs.

Our integration supports both Stitch Classic and Stitch X.
Your Stitch Labs API key
You Stitch Labs domain name

Order Import Requirements:

Include a Ship To address.
Belong to a Stitch Labs integration that exposes orders to ShipStation.

Connect a Stitch Labs account to ShipStation

Follow the steps below to connect your Stitch Labs account to ShipStation:

Login to your Stitch Labs admin portal.
Navigate to Integrations on the left-hand side, and then click the Add-ons tab.
Scroll down to the ShipStation add-on, then click on its gray Settings gear icon.
When a new pop-up appears, select the Generate new key button and set the date for the earliest orders you want to see in ShipStation.
Copy the API Key, then click Save.
Open a new tab or browser window and log in to your ShipStation account.
Go to Account Settings (the wrench icon in the upper right).
Select Selling Channels from the left-hand sidebar, then choose Store Setup.
Click + Connect a Store or Marketplace.
Select the Stitch Labs tile.
Enter your Stitch Labs API Key and Domain Name.
Click Test Connection, then Connect if the test is successful.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features

ShipStation's integration to Stitch Labs supports for the following standard features:

Common ShipStation Features

Feature	Supported?
Custom Statuses
Customer Emails
Customer Phone Numbers
Requested Service
Payment Method
Discounts
Identifies Gift Orders
Internal Notes
Notes from Buyer
Order Weight
Item Weight
Item Images
Item Options
Item Warehouse Location

Status Mappings

Status	Stitch Labs Status
Awaiting Payment	Pending
Awaiting Shipment	Paid
Shipped	Shipped
Cancelled	Cancelled
On Hold	Not Mapped

Sent with Shipment Update

Field	Supported?
Status Update
Tracking Number
Carrier
Service
Carrier Fee
Note to Buyer
Item Information

Additional Features

ShipStation's integration to Stitch Labs allows for the following additional features:

Feature	Description
Displays Stitch Labs Inventory counts	ShipStation can display Stitch Labs inventory stock count in the order details, as long as the Stitch Labs store is set as the Inventory Source for your Ship From Location.
Support for Bundled products	In the Fulfillment Settings in Stitch Labs, you can toggle whether ShipStation will receive the bundle SKU product, or the individual components of that bundle (as well has how price would appear for the products.)
Auto-select Ship From Location	If the name of the Stitch Labs Warehouse used to fulfill your product matches a ShipStation Ship From Location, ShipStation will automatically set the Ship From Location to match the order.

In addition to the features listed above, the following settings can be enabled for your Stitch Labs store by the ShipStation User Success team or your Account Manager.

Feature	Description
OrderID as OrderNumber	By default, ShipStation will use the same order number as the original selling channel for the order number for Stitch Labs orders. This setting will switch ShipStation to using the Stitch Labs Order ID value, which is specific to Stitch Labs.

Integration Notes

Here are some things you should keep in mind about ShipStation's integration with Stitch Labs:

ShipStation will not import any orders with an Order Date prior to the date set when you generate your API Key.
ShipStation will not import orders if all the products within it are marked as "Dropshipable."

Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Why isn't this Stitch Labs order importing into ShipStation?

The most common reasons why a Stitch Labs order wouldn't import are as follows:

The order existed in Stitch Labs prior to integrating with ShipStation: Stitch Labs will only expose new orders to ShipStation, so any orders you had in Stitch Labs prior to creating the integration may be unavailable in ShipStation. You can force them over to ShipStation if you Edit the order and select the Force Ship Sync option.

Enabling this option will trigger the order to be included the next time the store is updated in ShipStation.
The store integration in Stitch Labs is not set to expose orders to ShipStation: Go into the Settings for the Integration and ensure the setting Send Orders to ShipStation is set to On.

If this setting was disabled, enable it now. You can send the existing orders to ShipStation by using the Force Ship Sync option described above.
The order does not include a Ship To address, or is 'Dropshipable': These orders are not available for import into ShipStation. You can correct the product to require shipping for future orders, but existing orders cannot be forced over to ShipStation. You can create manual orders in ShipStation to generate labels and updated Stitch Labs manually.
Missing Orders when importing from Stitch X: Any orders you manually create in Stitch X must be individually released every time. There are no options to make this action automatic. When entering orders manually, go into 'Fulfillment' and release the order. Then, import into ShipStation again.