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Stitch Labs

Stitch Labs automatically syncs inventory, orders, purchasing, and fulfillment into a single operations platform to give retailers greater visibility, control, and insight across their business. With the power of Stitch’s cloud-based platform, modern retailers can more easily reduce costs, maximize profitability, and intelligently scale their omnichannel operations to meet customers needs.

Requirements

Connection Requirements:

  • An active account with Stitch Labs.

Order Import Requirements:

  • Include a Ship To address.

  • Belong to an Stitch Labs integration which is set to expose orders to ShipStation.

Connect a Stitch Labs store to ShipStation

Follow the steps below to connect your Stitch Labs account to ShipStation:

  1. Login to your Stitch Labs admin portal.

  2. Navigate to Integrations on the left-hand side, and then click the Add-ons tab.

    stitchlabs_integrations_addons_annotated.png

  3. Scroll down to the ShipStation add-on, then click on its gray Settings gear icon.

    stitchlabs_integrations_addons_shipstation_settings_annotated.png

  4. When a new pop-up appears, select the Generate new key button and set the date for the earliest orders you want to see in ShipStation.

    stitchlabs_integrations_addons_shipstation_generate_annotated.png

  5. Copy the API Key, then click Save.

  6. Open a new tab or browser window and log in to your ShipStation account.

  7. Go to Account Settings (the wrench icon in the upper right).

    V3_TB_Settings_MRK.png

  8. Select Selling Channels from the left-hand sidebar, then choose Store Setup.

    V3a_SET_SB_SC_StoreSetup_MRK.png

  9. Click + Connect a Store or Marketplace.

    SET_SC_SSU_ConnectMarketplaceBTN_MRK.png

  10. Select the Stitch Labs tile.

    stitchlabs_tile.png

  11. Enter your Stitch Labs API Key and Domain Name.

  12. Click Test Connection, then Connect if the test is successful.

After you've completed the above steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features

ShipStation's integration to Stitch Labs supports for the following standard features:

Common ShipStation Features

Feature

Supported?

Custom Statuses
Green checkmark

Customer Emails
Green checkmark

Customer Phone Numbers
Green checkmark

Requested Service
Green checkmark

Payment Method
Red X mark

Discounts
Red X mark

Identifies Gift Orders
Red X mark

Internal Notes
Red X mark

Notes from Buyer
Green checkmark

Order Weight
Green checkmark

Item Weight
Green checkmark

Item Images
Green checkmark

Item Options
Green checkmark

Item Warehouse Location
Green checkmark

Status Mappings

Status

Stitch Labs Status

Awaiting Payment

Pending

Awaiting Shipment

Paid

Shipped

Shipped

Cancelled

Cancelled

On Hold

Not Mapped

Sent with Shipment Update

Field

Supported?

Status Update
Green checkmark

Tracking Number
Green checkmark

Carrier
Green checkmark

Service
Green checkmark

Carrier Fee
Green checkmark

Note to Buyer
Green checkmark

Item Information
Green checkmark

Additional Features

ShipStation's integration to Stitch Labs allows for the following additional features:

Feature

Description

Displays Stitch Labs Inventory counts

ShipStation can display Stitch Labs inventory stock count in the order details, as long as the Stitch Labs store is set as the Inventory Source for your Ship From Location.

Support for Bundled products

In the Fulfillment Settings in Stitch Labs, you can toggle whether ShipStation will receive the bundle SKU product, or the individual components of that bundle (as well has how price would appear for the products.)

stitchlabs_settings_fulfillmentsettings_bundles_annotated.png

Auto-select Ship From Location

If the name of the Stitch Labs Warehouse used to fulfill your product matches a ShipStation Ship From Location, ShipStation will automatically set the Ship From Location to match the order.

In addition to the features listed above, the following settings can be enabled for your Stitch Labs store by the ShipStation User Success team or your Account Manager.

Feature

Description

OrderID as OrderNumber

By default, ShipStation will use the same order number as the original selling channel for the order number for Stitch Labs orders. This setting will switch ShipStation to using the Stitch Labs Order ID value, which is specific to Stitch Labs.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation Classic.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

ShipStation will update the order on the selling channel to the Shipped, Fulfilled, or Completed status after a shipment or fulfillment is created.

The shipment update ShipStation sends to the selling channel will include the shipment tracking number.

The shipment update ShipStation sends to the selling channel will include the carrier used for the shipment.

The shipment update ShipStation sends to the selling channel will include the shipping service used for the shipment.

The shipment update ShipStation sends to the selling channel will include the carrier's cost for the shipping label.

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

The shipment update ShipStation sends to the selling channel will include details about the specific line items in the shipment, which allows for partial shipment updates.

Integration Notes

Here are some things you should keep in mind about ShipStation's integration with Stitch Labs:

  • ShipStation will not import any orders with an Order Date prior to the date set when you generate your API Key.

  • ShipStation will not import orders if all the products within it are marked as "Dropshipable."

Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Why isn't this Stitch Labs order importing into ShipStation?

The most common reason why a Stitch Labs order wouldn't import are as follows:

  1. The order existed in Stitch Labs prior to integrating with ShipStation: Stitch Labs will only expose new orders to ShipStation, so any orders you had in Stitch Labs prior to creating the integration may be unavailable in ShipStation. You can force them over to ShipStation if you Edit the order and select the Force Ship Sync option.

    stitchlabs_order_edit_forceshipsync_annotated.png

    Enabling this option will trigger the order to be included the next time the store is updated in ShipStation.

  2. The store integration in Stitch Labs is not set to expose orders to ShipStation: Go into the Settings for the Integration and ensure the setting Send Orders to ShipStation is set to On.

    stitchlabs_integration_settings_send_annotated.png

    If this setting was disabled, enable it now. You can send the existing orders to ShipStation by using the Force Ship Sync option described above.

  3. The order does not include a Ship To address, or is "Dropshipable": These orders are not available for import into ShipStation. You can correct the product to require shipping for future orders, but existing orders cannot be forced over to ShipStation. You can create manual orders in ShipStation to generate labels and updated Stitch Labs manually.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation Classic.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

ShipStation will update the order on the selling channel to the Shipped, Fulfilled, or Completed status after a shipment or fulfillment is created.

The shipment update ShipStation sends to the selling channel will include the shipment tracking number.

The shipment update ShipStation sends to the selling channel will include the carrier used for the shipment.

The shipment update ShipStation sends to the selling channel will include the shipping service used for the shipment.

The shipment update ShipStation sends to the selling channel will include the carrier's cost for the shipping label.

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

The shipment update ShipStation sends to the selling channel will include details about the specific line items in the shipment, which allows for partial shipment updates.

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