Details about ShipStation's integration with Globegistics. Includes requirements, connection process, features, notes, and troubleshooting tips.
Globegistics is an e-commerce shipping solution with delivery capabilities to more than 200 countries worldwide. ShipStation's integration with Globegistics allows you to prepare, ship, and track domestic and international parcels and freight to meet any overseas scenario.
Available on Platinum Plan or Higher
To connect this provider, you must be on a Platinum or higher subscription plan. If you would like to add this provider but do not see the connection tile, you will need to upgrade your subscription to the Platinum plan.
Connection Requirements:
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An active account with Globegistics
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Your Globegistics username
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Your Globegistics password
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A Globegistics account nickname to use in ShipStation
To connect your Globegistics account to ShipStation, follow the steps below:
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Your Carriers Add-On
Certain plans will require enabling the Your Carriers add-on before you can connect your carrier accounts. If you have not yet enabled it, you'll be prompted to do so before you can connect your accounts.
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Select the Globegistics tile and click Connect.
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Enter your Globegistics Username and Password, and choose an Account Nickname to identify the carrier account in ShipStation.
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Click Connect.
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Only Address lines 1 and 2 are supported, each with a maximum character limit of 40 characters. If a portion of an address is entered into Address line 3, line 3 will be combined into Address line 2 and truncated to 40 characters.
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Only Label Messages 1 and 2 are supported for Globegistics shipments.
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To display estimated rates, you must contact your Globegistics account representative and have them load your rate table into your account. Once your rate table is loaded, contact ShipStation Support to have estimated rates enabled.
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The international setting Sign Customs As does not apply to Globegistics shipments. Instead, customs forms will be signed using the Sender Signature registered within your Globegistics account. If the Sender Signature needs to be updated, contact your Globegistics account representative for assistance.
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Shipments to Iran are unavailable with ShipStation's Globegistics integration.
Here are some common issues, potential causes, and troubleshooting tips.
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Issue |
How to Troubleshoot or Resolve |
|---|---|
|
Error: Length exceeds maximum allowed; Name XLI_ItemCode; Length Allowed: 25 |
What it means: This error message occurs if the SKU for any product in the order is greater than 25 characters. For manual orders, you can edit the product in the order so that the SKU is less than 25 characters. If this is a marketplace order, you will need to either: What to do:
Whichever option you choose, we also recommend you update your product SKU number to be less than 25 characters and prevent the error from occurring on future shipments. |