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Globegistics

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ShipStation Content Team

Updated

Globegistics is an e-commerce shipping solution with delivery capabilities to more than 200 countries worldwide. ShipStation's integration with Globegistics is available to US-based accounts and allows you to prepare, ship, and track domestic and international parcels and freight to meet any overseas scenario.

Available on Platinum Plan or Higher

To connect this provider, you must be on a Platinum or higher subscription plan. If you would like to add this provider but do not see the connection tile, you will need to upgrade your subscription to the Platinum plan.

Globegistics Requirements

Connection Requirements:

  • A US-based ShipStation account

  • An active account with Globegistics

  • Your Globegistics username

  • Your Globegistics password

  • A Globegistics account nickname to use in ShipStation

Connect a Globegistics account to ShipStation

To connect your Globegistics account to ShipStation:

🇺🇸 🇨🇦 Your Carriers Add-On

For US- and Canada-based ShipStation accounts, certain plans will require you to enable the Your Carriers add-on before you can connect your carrier accounts. If you have not yet enabled it, you'll be prompted to do so before you can connect your accounts.

  1. Go to Account Settings.

    sssettings.png

  2. Select Shipping, then choose Carriers from the sidebar.

    Shippingdropdown.png

  3. Click the Your Carrier Accounts tab.

    AddCarrierAccounts.png

  4. Click the Add Carrier button.

    AddCarrier.png

  5. Select Globegistics and click Connect.

    Globegistics logo. Button that reads, Connect.

  6. Enter your Globegistics Username and Password, and choose an Account Nickname to identify the carrier account in ShipStation.

  7. Click Connect.

Available Features for Globegistics

ShipStation's integration with Globegistics supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission

Red X mark. Unsupported feature. No.

Return Labels

Red X mark. Unsupported feature. No.

Estimated Rates

Green checkmark. Supported feature. Yes.

Carrier Insurance

Red X mark. Unsupported feature. No.

Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

Green checkmark. Supported feature. Yes.

End of Day (PDF)

Green checkmark. Supported feature. Yes.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Green checkmark. Supported feature. Yes.

Multi-package Shipping

Red X mark. Unsupported feature. No.

Multiple Accounts

Green checkmark. Supported feature. Yes.

Available Services, Packages, & Confirmation Types

Globegistics Domestic Services

  • Globegistics eCom Domestic

  • Globegistics eCom Domestic BPM

  • Globegistics eCom Domestic Flats

Globegistics International Services

  • Globegistics eCom DelCon CN22

  • Globegistics eCom DelCon Paid

  • Globegistics eCom DelCon Europe

  • Globegistics eCom Express CI

  • Globegistics eCom Extra

  • Globegistics eCom IPA

  • Globegistics eCom ISAL

  • Globegistics eCom Packet

  • Globegistics eCom Priority CN22

  • Globegistics eCom Standard CN22

Globegistics Package Types

  • Package

  • Custom Packages

Globegistics Confirmation Options

  • Standard

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

Globegistics Integration Notes

  • Only Address lines 1 and 2 are supported, each with a maximum character limit of 40 characters. If a portion of an address is entered into Address line 3, line 3 will be combined into Address line 2 and truncated to 40 characters.

  • Only Label Messages 1 and 2 are supported for Globegistics shipments.

  • To display estimated rates, you must contact your Globegistics account representative and have them load your rate table into your account. Once your rate table is loaded, contact ShipStation Support to have estimated rates enabled.

  • The international setting Sign Customs As does not apply to Globegistics shipments. Instead, customs forms will be signed using the Sender Signature registered within your Globegistics account. If the Sender Signature needs to be updated, contact your Globegistics account representative for assistance.

  • Shipments to Iran are unavailable with ShipStation's Globegistics integration.

Troubleshooting Tips for Globegistics

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

Error: Length exceeds maximum allowed; Name XLI_ItemCode; Length Allowed: 25

What it means: This error message occurs if the SKU for any product in the order is greater than 25 characters. For manual orders, you can edit the product in the order so that the SKU is less than 25 characters. If this is a marketplace order, you will need to either:

What to do:

  • Create a manual order and ship the manual order using Globegistics, then use the Mark as Shipped action to update the marketplace order with the tracking information.

  • Use the Rate Calculator to create a Globegistics shipping label, then use the Mark as Shipped action to update the marketplace order with the tracking information.

Whichever option you choose, we also recommend you update your product SKU number to be less than 25 characters and prevent the error from occurring on future shipments.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

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