Globegistics

Details about ShipStation's integration with Globegistics. Includes requirements, connection process, features, notes, and troubleshooting tips.

Globegistics is an ecommerce shipping solution with delivery capabilities to more than 200 countries worldwide. ShipStation's integration with Globegistics allows you to prepare, ship, and track domestic and international shipping parcels and freight to meet any overseas scenario.

Available on Platinum Plan or Higher

To connect this provider, you must be on a Platinum or higher subscription plan. If you would like to add this provider but do not see the connection tile, you will need to upgrade your subscription to the Platinum plan.

Globegistics Requirements

Connection Requirements:

  • An active account with Globegistics

  • Your Globegistics username

  • Your Globegistics password

  • A Globegistics account nickname to use in ShipStation

Connect a Globegistics account to ShipStation

To connect your Globegistics account to ShipStation, follow the steps below:

  1. Select the Globegistics tile and click Connect.

    Globegistics logo
  2. Enter your Globegistics Username and Password, and choose an Account Nickname to identify the carrier account in ShipStation.

  3. Click Connect.

Available Features for Globegistics Integration

ShipStation's integration with Globegistics supports the following standard features:

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Additional Details about Globegistics Integration

  • Only Address lines 1 and 2 are supported, each with a maximum character limit of 40 characters. If a portion of an address is entered into Address line 3, line 3 will be combined into Address line 2 and truncated to 40 characters.

  • Only Label Messages 1 and 2 are supported for Globegistics shipments.

  • To display estimated rates, you must contact your Globegistics account representative and have them load your rate table into your account. Once your rate table is loaded, contact ShipStation Support to have estimated rates enabled.

  • The international setting Sign Customs As does not apply to Globegistics shipments. Instead, customs forms will be signed using the Sender Signature registered within your Globegistics account. If the Sender Signature needs to be updated, contact your Globegistics account representative for assistance.

  • Shipments to Iran are unavailable with ShipStation's Globegistics integration.

Troubleshooting Tips for Globegistics

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Error: Length exceeds maximum allowed; Name XLI_ItemCode; Length Allowed: 25

What it means: This error message occurs if the SKU for any product in the order is greater than 25 characters. For manual orders, you can edit the product in the order so that the SKU is less than 25 characters. If this is a marketplace order, you will need to either:

What to do:

  • Create a manual order and ship the manual order using Globegistics, then use the Mark as Shipped action to update the marketplace order with the tracking information.

  • Use the Rate Calculator to create a Globegistics shipping label, then use the Mark as Shipped action to update the marketplace order with the tracking information.

Whichever option you choose, we also recommend you update your product SKU number to be less than 25 characters and prevent the error from occurring on future shipments.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.