Once you have imported your orders (or created manual orders), you can view and manage them in the Orders tab.
The left-hand sidebar displays the various order statuses available to your orders. ShipStation displays Awaiting Shipment orders by default.
Order statuses indicate the state your order is in. If the order is paid for and ready to ship, the status of the order in ShipStation should be Awaiting Shipment.
Depending on the stores you connect, orders can also import into other statuses.
Table 1. Order Statuses
Any order indicating it is unpaid will import into Awaiting Payment. Not all stores support importing unpaid orders. Check our Integrations Help page for order import details specific to your selling channels.
ShipStation will update the order status to Awaiting Shipment when the store sends updated information about the order. Or, you can manually mark the order as paid.
You can manually put orders on hold at any time, or use an automation rule to move orders to the On Hold status when they import.
Ready to ship orders will import into the Awaiting Shipment status. This is where most of your order management will take place.
Orders that are sent to fulfillment but not yet fulfilled will move to Pending Fulfillment.
Once you print a label for an order, ShipStation will move the order into the Shipped status to indicate no more work needs to be done on this order. Also, orders will move here when you mark them as Shipped.
ShipStation can import Shipped orders from your store so you can have a complete reporting of shipped orders in ShipStation.
Any order you cancel in ShipStation will be moved to the Cancelled status. ShipStation can also import cancelled orders from your store so you can have a complete reporting of cancelled orders in ShipStation. However, ShipStation does not notify your store when you cancel orders in ShipStation. For this reason, we recommend cancelling orders in your selling channel and then refreshing ShipStation, to ensure the order status matches on both platforms.
There is an exception to this rule for Jet sellers.
The statuses for orders on your store may not exactly match the statuses ShipStation uses. That's because ShipStation statuses relate directly to your shipping workflow, which might require different statuses than what your store provides. ShipStation uses a process called mapping to determine which store statuses correspond to which ShipStation statuses.
For example, the status on your store for an order that is ready to ship might be Paid, Unfulfilled, or Authorized. ShipStation imports orders with these statuses into Awaiting Shipment.
Once you ship an order or mark it as complete in ShipStation, however, we send a notification to your store so the store will update the order and the status of the order remains consistent between both ShipStation and your store platform.
Each store handles order statuses according to their own standards, and not all stores support all statuses.
For details on supported features and statuses, as well as limitations for specific store platforms, review our Store & Marketplace Integrations articles for the stores you connect to ShipStation.
Use the Quick Search field to quickly search for orders based on Recipient Name, Order Item, SKU, Order Number, or other criteria.
Use the Quick Search to locate orders with the following information:
Buyer Email Address
Username (the User's ID from a store or marketplace)
Recipient Address Line 1
Quick Search is a Starts-with style search in the Orders tab, meaning the results of the search are items that start with the search value.
For example, if you get an order from Ronald McDonald, we'll break that name down into Ronald and McDonald. You'd be able to search for this order using Ronald McDonald, Ron, McDonald, etc. However, you wouldn't find this order by searching for Donald because the McDonald chunk starts with Mc, not Donald.
We'll do the same thing for order numbers separated by dashes. The order number 121-657485676-89705 gets broken down into 121, 657485676, and 89705. You'd be able to find this order by typing in the whole order number, a chunk, or the beginning of any chunk. You won't be able to Quicksearch for the last few digits of an order number, so use Advanced Search instead.
To do a Contains style search or search on specific criteria in the Orders tab, click Advanced Search.
Quicksearch is limited to searching for orders less than six months old.
Advanced search defaults to search orders less than three months old, but this setting can be customized to search orders back to when you started your account.
Arrange the column headers by click-and-drag to sort grid information according to type (Order Date, Age, Recipient Name, or other order information). Scroll the screen left or right to view all columns.
Click the title text (e.g., Age, Item Name, or Store) in a column header to sort that column's contents in either ascending or descending order (alphabetical, chronological).
To add or remove a column within your Orders grid display:
Go to the Columns drop-down menu.
Select the column(s) you'd like to display in the Orders grid, and deselect any you do not want to see.
Scroll to the right to see the columns added to the grid. Click and drag to arrange them in your desired sequence.
Filters allow you to view orders that match only your selected criteria, like Destination, Tag, Store, and many others. Combine filters for a powerful way to quickly view priority orders or orders that need special attention.
There are two methods for using filters in ShipStation. In method one you'll apply filters directly in the Orders grid. In method two you'll build and save a collection of filters you can then access in the Orders grid or use with automation rules.
To apply a filter:
Select a filter from the filter drop-down menu.
Select the criteria by which you wish to filter. The example below uses Destination :: International
Each criterion must be met for the filter to pick up the order. Because of this, we recommend you keep the number of criteria low as you add them. The lower the number of criteria to be met, the more likely you will filter usable results.
You can save this filtered view in two ways: Saved Filters or Saved Views.
Order views are a saved collection of filters, columns, and column sequences. You can use saved views and filters to make the search, sort, and filter process more efficient.
If you find you frequently filter by the same criteria, save your filters to access them more quickly. If you find you frequently adjust the sequence of your order grid columns or combine multiple filters, consider creating a saved view.
ShipStation allows you to save up to five views. These views are available to all users on your account.
If you'd the option to save more custom views, try ShipStation V3! Contact your account manager or ShipStation support to have V3 enabled for your account.
Follow the steps below to create a saved view with a filter, a customized column format, and sort order.
Select the filter(s) you want from the filter drop-down menus.
Or, choose a saved filter from the Saved Filters menu.
ShipStation will indicate your selected filters in the filter bar.
Click Views in the left-hand sidebar and then choose + Save Current View.
Name your view and click the green checkmark to save it.
You can then set this as your user's default view, rename it, or duplicate it by clicking on the View Settings icon (blue gear) next to the name of the saved view. Different users can set different views as their default.
To switch between views, simply click the view you'd like to see.
Any active filters will be highlighted in the filters bar. You can then adjust your sort order and column sequence as needed and this will automatically be saved in the view for your user.
You may find you need to edit your saved filter criteria. You can do so without affecting the saved view by doing the following: