Once you've created the label, the shipment is complete. But, there may be other actions you need to take on it.
For example, if any of the notifications failed you can resend it, or if a label went missing you can reprint it.
Review the sections below to learn about additional actions you can take in the Shipment tab.
Select the shipment(s) that you would like to reprint.
Click the Print button and select Labels.
Select the printing option you normally use (i.e. ShipStation Connect, PDF, etc).
Reprint from Order Details
You can also reprint from the Order Details screen.
Click the Labels button in the Shipments panel to reprint a selected label.
For certain marketplaces, ShipStation can resend the confirmation email when you ship an order in the app.
If you see a failed notification icon in the Shipment Grid or if a customer reaches out saying they did not receive their email notification, you can resend the confirmation email using the following steps:
Select the order(s) for which you want to resend the confirmation email.
Click the Resend Confirmation(s) button in the Action Menu.
A small window will display confirming your choice, then the e-mails will be sent.
ShipStation will automatically send a notification to your connected selling channel. If this marketplace notification fails for any reason, you can manually resend it on a per order basis by following the steps below:
Select the shipment(s) that need the notification resent.
Click the Notify Marketplace(s) button in the action menu.
At this time, the Notify Marketplace(s) button will only be available when a single shipment is selected in the grid. Bulk resending of notifications is not currently available.
To learn how to adjust the settings for marketplace notifications, please review our Marketplace Notification article.
In some instances, a notification to the marketplace or selling channel will fail to go through. Follow these steps to try to resend the notification to the selling channel.
On the Shipment Grid, find the order with a Red Shopping Cart icon in the Notification column.
Click on the icon. A pop-up menu will display and look something like this:
The pop-up will display the step that failed and a brief reason as to why.
Click the Retry Failed Steps button to attempt to resend the notification to the marketplace.
If you have a Stamps.com account connected to ShipStation, you can request a free USPS pickup for the next USPS shipping day, Monday through Saturday.
Certain Post Office locations do not support Saturday pickup, so a pickup request placed on Friday would be scheduled on Monday. Please reach out to your local Post Office to confirm their pickup hours.
Next, select Pickup from the sidebar on the left.
If you have more than one Ship From Location, specify which one the pickup is for from the sidebar.
Adjust the form as necessary.
Select a pickup location (such as "Front Door," "Mail Room," "Reception," etc.) and if needed, include any special instructions relevant to the pickup.
You will not be able to specify a time, since the pickup will be part of your regular delivery.
Click Request Pickup when ready.
If you need to cancel and/or change your pickup request, you have until 2:00 AM Central Time on the Pickup Date to do so. Just go to the Shipments tab, click on Pickup from the sidebar on the left (also, choose the correct Ship From Location if you have more than one), and click Cancel Request.
Archiving a batch will hide the batch from the batch page. Use this option to close out batches that have finished printing and do not need further attention.
Click Batches in the left hand sidebar. Make sure you select Active.
Select the Batch(es) that you need to archive.
Click the Archive button in the action menu.
You can always find these batches again later by searching in the top left search bar or by selecting Archived under the Batches option in the left-hand sidebar.