There are a few other actions that can be performed from the Shipment tab.
You may need to reprint a label if you’ve lost a label or there was a printer malfunction and you need to print it again. Your reprinted label will have the same information as before.
Select the shipment(s) that you would like to reprint.
Click the Print button and select Labels.
Select the printing option you normally use (i.e. ShipStation Connect, PDF, etc).
You can also reprint from the Order Details screen. Click the Labels button in the Shipments panel to reprint a selected label.
There is no fee for reprinting! You can reprint a label as many times as you need.
For certain marketplaces, ShipStation can resend the confirmation email when you ship an order in the app. This action is performed if you see a failed notification icon in the Shipment Grid or if a customer reaches out saying they did not receive their email notification.
Select the order(s) for which you want to resend the confirmation email.
Click the Resend Confirmation(s) button in the Action Menu.
A small window will display confirming your choice, then the e-mails will be sent.
ShipStation will automatically send a notification to your connected selling channel. To adjust the settings for these notifications, please see the Notification article. If you want to send them out manually or if there is an error in the Shipment grid, follow these steps.
Select the shipment(s) that need the notification resent.
Click the Notify Marketplace(s) button in the action menu.
In some instances, a notification to the marketplace or selling channel will fail to go through. Follow these steps to try to resend the notification to the selling channel.
On the Shipment Grid, find the order with a Red Shopping Cart icon in the Notification column.
Click on the icon. A pop-up menu will display and look something like this:
The pop-up will display the step that failed and a brief reason as to why.
Click the Retry Failed Steps button to attempt to resend the notification to the marketplace.
If you have a Stamps.com account connected to ShipStation, you can request a free USPS pickup for the next USPS shipping day, Monday through Saturday.
Certain Post Office locations do not support Saturday pickup, so a pickup request placed on Friday would be scheduled on Monday. Please reach out to your local Post Office to confirm their pickup hours.
Next, select Pickup from the sidebar on the left.
If you have more than one Ship From Location, specify which one the pickup is for from the sidebar.
Adjust the form as necessary.
The pickup date will always be for the next USPS shipping day.
The pickup date and street address are fixed, you can adjust other values as needed.
Select a pickup location (such as "Front Door," "Mail Room," "Reception," etc.) and if needed, include any special instructions relevant to the pickup. However, you won't be able to specify a time, since the pickup will be part of your regular delivery.
When you're ready, click Request Pickup.
If you need to cancel and/or change your pickup request, you have until 2:00 AM Central Time on the Pickup Date to do so. Just go to the Shipments tab, click on Pickup from the sidebar on the left (also, choose the correct Ship From Location if you have more than one), and click Cancel Request.
Archiving a batch will hide the batch from the batch page. Use this option to close out batches that have finished printing and do not need further attention.
Click Batches in the left hand sidebar. Make sure you select Active.
Select the Batch(es) that you need to archive.
Click the Archive button in the action menu.
You can always find these batches again later by searching in the top left search bar or by selecting Archived under the Batches option in the left-hand sidebar.