Celery

Celery is a pre-order platform that makes it easy to launch new products. Within minutes, use Celery to set up pre-order or custom crowdfunding campaigns on your own website. Celery allows merchants to accept orders now and change later when they’re ready to fulfill.

Note

Celery’s pre-order service and ecommerce tools was shut down on July 15th, 2019.

Your Celery account will no longer be able to accept new orders, and ShipStation will no longer be able to import historic order information. Please see the ​​Celery FAQ​​ for more information on what this means for your account and existing orders.

Requirements

Connection Requirements:

  • An active account with Celery. Click here to register for an account.

Order Import Requirements:

  • Include a Ship To address.

Connect a Celery store to ShipStation

Follow the steps below to connect your Celery store to ShipStation:

  1. Login to your Celery account.

  2. Navigate to Settings then click Integration.

    celery_settings_integration_annotated.png
  3. Within the Fulfillment Integrations section, change the ShipStation toggle to Enabled.

    celery_settings_integration_shipstation_annotated.png
  4. Scroll down to the Celery API section to find your User ID and Access Token - We'll need those to link ShipStation to Celery.

    celery_settings_integration_api.png
  5. Select the Celery tile.

    celery_tile.png
  6. Copy the Celery UserID and Access Token and paste them into the fields in ShipStation.

    celery_connection_creds_annotated.png

After you've completed the above steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features

ShipStation's integration to Celery supports for the following standard features:

Common ShipStation Features

Status Mappings

ShipStation Status

Payment Status

Fulfillment Status

Awaiting Payment

Paid, Unpaid

Unfulfilled

Awaiting Shipment

Paid

Processing

Shipped

-

Fulfilled

Cancelled

-

Cancelled

On Hold

Not Supported

Sent with Shipment Update

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation Classic.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

ShipStation will update the order on the selling channel to the Shipped, Fulfilled, or Completed status after a shipment or fulfillment is created.

The shipment update ShipStation sends to the selling channel will include the shipment tracking number.

The shipment update ShipStation sends to the selling channel will include the carrier used for the shipment.

The shipment update ShipStation sends to the selling channel will include the shipping service used for the shipment.

The shipment update ShipStation sends to the selling channel will include the carrier's cost for the shipping label.

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

The shipment update ShipStation sends to the selling channel will include details about the specific line items in the shipment, which allows for partial shipment updates.

Integration Notes

Here are some things you should keep in mind about ShipStation's integration with Celery:

  • Even if an order is marked as paid in Celery, it will not move to Awaiting Shipment in ShipStation until it is 'Queued for ShipStation' in the Celery app.

Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

I was able to connect my Celery account and update the store without any errors, but no orders are importing.

There's two main reasons why this would occur:

  • The order hasn't been Queued for ShipStation in Celery yet.

  • When connecting the Celery store, the Celery Login ID was used instead of the Celery User ID. ShipStation is able to connect with Celery without any errors if you use your Login ID, but we do not receive orders when contacting the store. Try reconfiguring your store using the User ID instead.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation Classic.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

ShipStation will update the order on the selling channel to the Shipped, Fulfilled, or Completed status after a shipment or fulfillment is created.

The shipment update ShipStation sends to the selling channel will include the shipment tracking number.

The shipment update ShipStation sends to the selling channel will include the carrier used for the shipment.

The shipment update ShipStation sends to the selling channel will include the shipping service used for the shipment.

The shipment update ShipStation sends to the selling channel will include the carrier's cost for the shipping label.

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

The shipment update ShipStation sends to the selling channel will include details about the specific line items in the shipment, which allows for partial shipment updates.