Explains which features are available with a Salesforce Commerce Cloud account in ShipStation.
Salesforce Commerce Cloud (formerly Demandware) is a customizable e-commerce platform that features mobile-first point-of-sale (POS) and combines with other clouds from Salesforce. With this integration, orders from Salesforce Commerce Cloud are imported into ShipStation. Once the order is shipped, ShipStation completes the order and posts the tracking number within Commerce Cloud.
Legacy Integration
Salesforce Commerce Cloud is a legacy integration that is only available for ShipStation merchants with existing Salesforce Commerce Cloud connections.
ShipStation's Salesforce Core integration is not affected. New and current ShipStation merchants can continue to connect to Salesforce Core accounts to ShipStation.
Connection Requirements:
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An active account with Salesforce Commerce Cloud.
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Your Salesforce Commerce Cloud username, password, and connection URL.
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You must download and implement the ShipStation cartridge.
Scope of Support
Installing the cartridge to your Salesforce environment is beyond the ShipStation scope of support. We recommend you contact your store developer or Salesforce Support if you need assistance with the cartridge installation process, as the process can differ based on the unique account configuration.
Order Import Requirements:
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Include a Ship To address.
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The order should be in the required date range, and the order should be not completed, shipped or canceled.
The ShipStation integration with Salesforce Commerce Cloud supports the following standard features:
The ShipStation integration with Salesforce Commerce Cloud allows for the following additional features:
|
Feature |
Description |
|---|---|
|
Configurable Time Zone |
By default, ShipStation assumes that the Salesforce Commerce Cloud store's server uses UTC as the timezone. If your Salesforce Commerce Cloud account uses a different server timezone, you can define it in the store's settings. |
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Custom Statuses are supported for Salesforce Commerce Cloud stores, but you must set them when connecting the store to ShipStation. If you need to change the statuses after connecting a store, you must reconfigure the store connection.
Here are some common issues experienced by users, potential causes, and available troubleshooting tips.
|
Issue |
How to troubleshoot or resolve |
|---|---|
|
The Order Date in ShipStation is different than the Order Date in Salesforce Commerce Cloud |
What it means: This usually occurs because the Salesforce Commerce Cloud server is using a different timezone than the timezone set in the store's settings in ShipStation. This time discrepancy causes the Order Date to differ when converting the timestamp based on time zone. What to do: Update the store's settings to have the store use the same timezone as the server where your Salesforce Commerce Cloud store is hosted. |
|
Certain orders placed late in the are day are not importing into ShipStation |
What it means: Similar to the issue above, this typically occurs because the Salesforce Commerce Cloud server is using a different timezone than the timezone set in the store's settings in ShipStation. This time discrepancy causes our import process to inadvertently skip ahead. What to do: Update the store's settings to have the store use the same timezone as the server where your Salesforce Commerce Cloud store is hosted. |