Details about ShipStation's integration with ePost Global (formerly RR Donnelley). Includes requirements, connection process, features, notes, and troubleshooting tips.
ShipStation's integration with ePost Global (formerly RR Donnelley) focuses on its international mail solutions. These services allow you to ship to anywhere in ePost Global's worldwide network.
Interested in an ePost Global account? Contact ePost Global to get started.
Available on Platinum Plan or Higher
To connect this provider, you must be on a Platinum or higher subscription plan. If you would like to add this provider but do not see the connection tile, you will need to upgrade your subscription to the Platinum plan.
Connection Requirements:
-
An active account with ePost Global.
-
Your ePost Global account username and password
To connect your ePost Global account to ShipStation:
-
Your Carriers Add-On
Certain plans will require enabling the Your Carriers add-on before you can connect your carrier accounts. If you have not yet enabled it, you'll be prompted to do so before you can connect your accounts.
-
Select the ePost Global tile and click Connect.
-
Enter your ePost Global Username and Password, and choose an Account Nickname to identify the carrier account in ShipStation.
-
Click Connect.
ShipStation's integration with ePost Global supports the following standard features:
ShipStation's integration to ePost Global allows for the following additional features:
|
Feature |
Description |
|---|---|
|
Label Messages |
ShipStation will automatically use the Order Number for Reference Field #1 for ePost Global shipping labels. If you define a value for Label Message 1, it will override the default Order Number. |
|
Automatic Manifesting |
ePost Global shipments are automatically manifested nightly. If you do not want your ePost Global shipments to be automatically manifested, you'll need to contact your ePost Global account representative and have them disable the feature. If you need a copy of a manifest that was automatically closed, contact ePost Global to retrieve your manifest. |
-
To display estimated rates, contact your ePost Global account representative and have them load your rate table into your account. Once your rate table is loaded, contact ShipStation Support to have estimated rates enabled.
-
Shipments to Russia are not available with ShipStation's ePost Global integration.
Here are some common issues, potential causes, and troubleshooting tips.
|
Issue |
How to Troubleshoot or Resolve |
|---|---|
|
Error: Length exceeds maximum allowed; Name XLI_ItemCode; Length Allowed: 25 |
What it means: This error message occurs if the SKU for any product in the order is greater than 25 characters. For manual orders, you can edit the product in the order so that the SKU is less than 25 characters. If this is a marketplace order, you will need to either: What to do:
Whichever option you choose, we also recommend you update your product SKU number to be less than 25 characters and prevent the error from occurring on future shipments. |