Explains how to accomplish several post shipping tasks like tracking, notifying customers, reprinting, and voiding a label.
After you have shipped a parcel, you may want to check the store notifications and track the shipment.
ShipStation provides tools to check both, as well as the ability to reprint and void labels.
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ShipStation notifies your selling channel of the shipment as soon as you create a label. You can check the status of the notifications in the following locations:
The Shipment Details
Open the Shipment Details by clicking on the shipment number or double-clicking the shipment record in the Shipments grid.
The Shipments Grid
Click the Shipments tab to access the Shipments grid. Each notification has its own column in the grid.
The notification has not been attempted.
These notifications contain no additional text.
The notification occurred successfully.
These notifications will also include the text Notified or Sent.
The notification failed. These notifications will also include the text Failed.
To view the failure reason, hover your cursor over the red icon.
To resend the notification, go to the Other Actions menu in the Shipments tab and choose Send Notification.
Shipment Notification Emails
If you'd like ShipStation to send shipment notification emails directly to your customers, please review the Customer Notifications article.
ShipStation displays a shipment’s tracking number in both the Order and Shipment Details screens, as well as the Tracking # column in the Shipments grid.
Click the tracking number to view the progress of the shipment on the carrier’s tracking page.
To ensure you have the most recent tracking information, choose Update Tracking.
For certain carriers and services, ShipStation also receives automatic tracking updates that will indicate whether the shipment is In Transit and Delivered directly in ShipStation.
Not all carriers and services support auto-update tracking. Please view the list of supported services.
To reprint a label you have already created:
Select the shipment in the Shipments grid.
Click the Print menu and choose Label.
A warning will appear alerting you that the label has already been printed.
Select your printer in the Print Label popup window and click Print.
Reprinting a label does not count against your shipment limit and does not charge additional postage. The label is the same label with the same tracking number you already created.
To void a label in ShipStation:
Click the Shipment # in the Shipments grid.
This will open the Shipment Details window.
Click Other Actions then Void Label.
Click Continue in the pop-up that appears.
A message will appear to let you know if the label has been successfully voided.
To see other ways to void labels in ShipStation, review our Void Labels article.
For carriers that charge you as soon as you create a label (like USPS), the label amount will be refunded to your postage balance right away. For post-billed carriers (like UPS or FedEx), no refund is necessary since you are charged only for labels you actually use.
Voiding a label will move the order from the Shipped status back to the Awaiting Shipment status. The voided label will appear in your Order Details Shipment Activity section with a strikethrough over the text.
If you are using ShipStation's Legacy Layout, review the information below about notifications, shipment tracking, reprinting labels, and voiding labels.
When you create a label, ShipStation sends notifications to the selling channel and can also send shipment notifications to the customer (if you enable this option).
In the Shipments grid, the Notifications column displays status icons. Green icons indicate a success. Gray icons indicate no attempt has been made yet. Red means an error has occurred.
Here are what each of the icons represent:
Notified the Store
Sent Shipment Email to customer
Delivery Email Sent to customer
When you create a label, the Postage Provider assigns a tracking number to it. This tracking number can be found in the Order Details and in the Shipments Grid.
Click the tracking number to open the carrier's tracking page.
In the Shipments Grid, the icon next to the tracking number indicates the status of the shipment. See our article on Tracking Statuses for a more detailed explanation.
Give your customers a branded experience!
ShipStation also offers a Branded Tracking Page to keep your customers on your site when looking up tracking information for their orders.
To print the same label again, do the following:
Select the shipment(s) from the Shipment Grid.
Click the Print menu, then choose Labels.
Select how you want to reprint from the printing pop-up.
There is no charge to reprint a label in ShipStation.
To learn more about reprinting labels, review our full Reprint a Label article.
To void a label:
Select the shipment(s) to void from the Shipments Grid.
Click the Void Shipment(s) button.
A pop-up screen will appear to confirm you wish to void the label and request a refund.
ShipStation will send a void request to the carrier for the label. ShipStation will then let you know if the void was successful.
Click Finish to close the pop-up.
For carriers that charge you as soon as you create a label, the label amount will be refunded to your postage balance right away. For post-billed carriers (like UPS or FedEx), no refund is necessary since you are charged only for labels you actually use.
Voiding a label will strike out the shipment in the Shipments grid, and return the order to the Awaiting Shipment status.
For more information about voiding labels, review our Void Labels article.