Once you create a label, you cannot edit it. If you need to change the address, shipping service, weight, or other shipping options, you will need to create a new label. The best option for this is to first void the existing label, then create a new one. For labels purchased at the time of label creation, the postage provider will issue a refund according to their refund policy.
Voiding a label will preserve the shipment record in ShipStation and allow you to create a new label on that same shipment. Alternately, you can cancel the entire shipment, which will remove the shipment record from the order entirely and also void the label in the process. However, this article only discusses the void label option.
You can void a label from either the Shipment Details screen or the Shipments grid.
Open the Shipment Details screen by clicking the Shipment # in either the Orders grid sidebar, the Order Details screen, or the Shipments grid.
Click Other Actions and choose Void Label.
A message will appear letting you know a refund request will be sent and refunds are subject to the specific rules of the shipping provider.
ShipStation will send a refund request to the carrier and display either a success or failure message once complete.
After the label is successfully voided, if the order was in the Shipped status, ShipStation will move the order back to Awaiting Shipment.
You can then create a new label, mark as shipped, or cancel the order as needed.
Select a shipment from the Shipments grid.
Click the Other Actions menu.
Choose Void Label and follow the onscreen instructions.
ShipStation will send the refund request and display either a success or failure message once complete.
After the label is successfully voided, if the order was also in the Shipped status, ShipStation will move it back to Awaiting Shipment.
You can then create a new label, mark as complete, or cancel the order as needed.
If you plan to reship the order, you should always void the label first and then create a new label.
If you create a new label before voiding the original, ShipStation will create a shipment without the associated item(s). When you then void the original label it will cause ShipStation to think the item has not been shipped yet (because it is not associated with a shipment) and the order will remain in the Awaiting Shipment status.
If this has happened, use the Mark as Complete option to move the order from Awaiting Shipment to Complete.
Refunds are provided by the postage provider that you purchase the label from, not by ShipStation.
USPS labels: To qualify for electronic reimbursement, the shipment cannot have been scanned by USPS and the refund request must be made within the following time frames from the date of label purchase:
Stamps.com: 28 days
Endicia: 30 days
Express1 = 10 days
If you use ShipStation to void a USPS label that has already been scanned, your request will be ignored by USPS and you will NOT receive a refund.
When a label is voided it still counts towards your monthly limit. "Shipments marked as Shipped" are fulfillments. Labels, fulfillments, returns, and voided labels all count towards that limit. Read our article How are Shipments Calculated? to learn more.
UPS and FedEx labels: Since both UPS and FedEx are post-billed accounts, you won't be charged for labels that you don't use. However, we recommend you still void the label if you plan to create a new one, so that the shipment record contains the correct items and your reporting will be accurate.