ShipStation sends a notification to your connected stores to let them know an order has shipped. When this occurs, the store updates the status on their side to ensure you always know which orders have shipped and which still need shipping.
By default, ShipStation sends the notification as soon as you create the label for a shipment or mark it as Shipped. If you are using FBA or Shipwire, ShipStation notifies your connected store once the fulfillment provider tells ShipStation the order has shipped.
ShipStation does provide the ability to delay notifications or even prevent notifications from being sent to selling channels altogether.
The information ShipStation sends back to your connected store depends on which platform it is and what that platform requires.
ShipStation sends the following information back to all selling channels:
Shipment tracking number
Information identifying which order the notification is for (this could be an order number or order ID)
A tag indicating whether ShipStation is also sending a notification email to the customer
This is to prevent your customer from receiving a shipment confirmation email from both ShipStation and your selling channel.
ShipStation may also send the following information to certain selling channels, if they require it:
Carrier tracking URL
Order item details (like SKU, Name, quantity, etc)
Label creation date
Customer details (like recipient name and address)
ShipStation does not send account information like username, billing address, or other account related information back to your selling channel.
If you do not want ShipStation to notify your selling channels as soon as you create the label, you can delay the notifications based on the options available in the store's Notification settings.
To delay marketplace notifications:
Go to the Notifications tab.
The default behavior for Send marketplace Notification when... is set to when Shipping label is created. To delay the notification you must select one of the conditional options.
Select The first of these conditions in met...
Choose which condition must be met before ShipStation will send the notification.
The shipment first hits the mail stream
ShipStation will send the notification when the carrier first notifies us it has received and scanned the shipment.
For carriers that electronically submit shipments, this can cause notifications to be sent before the shipment is in possession of the carrier.
This option can only be used for trackable services with carriers that automatically send tracking data back to ShipStation.
When this option is selected, ShipStation also provides the ability to set notification options for any un-tracked services.
At a specific time on the ship date
ShipStation will send the notifications at the specified time. Currently, ShipStation relies on US Pacific Time for this setting.
Number of hour(s) elapsed after label creation...
ShipStation will send the notifications after the specified number of hours have passed from the time of label creation.
You can choose multiple options and ShipStation will send the notification when the first condition is met.
Click Save Changes.
These settings will apply to all shipments going forward. Repeat these steps for any store you'd like to use delayed notifications.
Marketplace and customer notifications will occur at the same time (if you have customer notifications enabled).
Not all carrier and service combinations support auto-tracking. These carrier / service combinations cannot use delayed notifications since ShipStation does not receive any data from the carrier to trigger them.
If changing from delayed notifications to notify on label creation, ShipStation will not send notifications for shipments already created. Be sure to look up any outstanding shipments and resend their notifications manually.
Settings to delay marketplace and shipment notifications do not apply to delivery notifications. Delivery notifications are triggered only when the carrier alerts ShipStation the package has been delivered.
If you do not wish ShipStation to notify your selling channels about shipments on certain orders, you can block the notifications entirely.
You can do this in several ways:
On a per shipment basis - check the Do not notify Marketplace option in the Configure Shipment Widget
On multiple shipments - after selecting multiple orders or shipments in either the Orders or Shipping tabs, go to the Bulk Update menu and choose Do Not Notify Marketplace.
When marking an order as Complete or a shipment as Shipped - uncheck the Notify Marketplace option in the Mark as Complete / Shipped screen.
Use Automation Rules to check this option on certain orders when they import. Review the Automation Rules article for details on how to create automation rules.
ShipStation lets you know if your marketplace notifications were sent and received successfully using Smart Document Tracking.
Check the Marketplace Notified column in the Shipping tab, or the Smart Document Tracking in the Shipment Widget or Shipment Details screens.
If you do not see the Marketplace Notified column, click the Layout icon and check the Marketplace Notified option. Scroll right to view, and click and drag to move the column.
Successful marketplace notifications will appear in dark grey and say Notified. Failed marketplace notifications will appear in red and say Failed. Hover your mouse over the failed icon to view a pop-up with details on why the notification failed.
The Notifications option here indicates both marketplace and customer notifications. Sent notifications will appear in dark grey and say Sent. If either notification failed, this icon will also include a red dot. Hover your mouse over the icon to view a pop-up with details on which notification failed and why.
You can resend failed notifications once the cause of the issue has been addressed.