If your carrier sends customs forms or commercial invoices to your ShipStation account for your international orders, you can then print them through ShipStation to include with the shipment.
USPS prints customs declarations directly on the label. No additional customs forms are required with these shipments.
ShipStation does electronically submit customs forms for UPS, FedEx, and DHL Express shipments. See the Electronically Submitted Customs Forms section below for more details.
There are a number of ways to preview and print customs forms or commercial invoices for shipments that have them.
The Customs Forms column in the Shipping Tab
The Print menu in either the Orders or Shipping tabs
The Print menu in either the Order or Shipment Details screens
The action menu from the Shipment Widget
Customs forms or commercial invoices are sent back to your ShipStation account along with the international label. The Customs Forms column in the Shipping grid will tell you if customs is printed directly on the label (as is the case for USPS shipments) or the customs is on a separate PDF.
If the customs is on the label, no further action is necessary.
To print the PDF:
Go to either the Orders or Shipping tabs.
Select the order(s) or shipment(s) you wish to print customs forms for.
You can choose to print individual orders and shipments, or select multiple orders and shipments.
Click the Print menu and choose Customs Form.
ShipStation will open the Print pop-up screen.
Select your printer and click Print, or choose to download the PDF to print later.
Alternately, you can use the Print menu in the Orders tab drawer to print the customs form for a single selected order in the grid:
When selecting orders, ShipStation will print all customs forms present for all shipments associated with that order.
When selecting shipments, ShipStation will print the customs forms present only for the selected shipments, even if multiple shipments exist on the associated order.
Open either the Order Details or Shipment Details screen for the order or shipment you wish to print customs forms for.
Click Print and choose Customs Form .
ShipStation will open the Print pop-up screen.
Select your printer and click Print, or choose Download to print later.
When printing from the Order Details, ShipStation will print all customs forms for all shipments associated with the order. When printing from the Shipment Details, ShipStation will print only the forms associated with that shipment, regardless of whether other shipments are associated with the order.
ShipStation automatically submits your customs forms electronically for UPS, FedEx, and DHL Express shipments.
Electronic form submission occurs when you create the label for any shipments that:
Require a customs form
Are sent by UPS, FedEx, or DHL Express
Each carrier requires a different electronic submission protocol.
The ETD and PLT features are enabled by default for FedEx and DHL Express users shipping through ShipStation. Certain restrictions may apply based on destination, so be sure to check with your carrier account representative for details.
UPS users must apply to UPS directly before EDI is enabled for a UPS account. Once enabled on the UPS side, it will be enabled on the ShipStation side. To apply online, go to the UPS Paperless Invoice Enrollment page and click on the option to enroll in the paperless invoice.
UPS forms submitted via EDI will have EDI printed on them underneath the tracking barcode on the label.
If you see INV instead of EDI in this location, that means the customs form will not be submitted electronically to UPS.
If this happens, you will need to print the forms through ShipStation and include them with the Shipment. Contact UPS to enable EDI on your UPS account so forms will be submitted via EDI in the future.
FedEx forms submitted via ETD will have ETD printed on the labels.
For FedEx International Ground, the letters ETD will appear in a black box under the shipping service icon:
For other FedEx International services, the letters ETD will be printed underneath the service name near the bottom of the label:
DHL Express submits customs forms electronically by default for all accounts when shipping to countries that support Paperless Trade.
DHL Express will print C-PLT on the label if forms were submitted.
Additionally, the archive document that prints with the DHL Express label will print Paperless Trade in the Features / Services section.
If the label does not display PLT and the archive document does not list Paperless Trade below the Features / Services section, you will need to print your customs forms. Check with your DHL Express account manager to find out if the forms need to be attached to the box or handed over to the driver.