A Customs Declaration lists all the items contained within a shipment when that shipment crosses international borders. Customs agencies require customs forms to help them regulate the flow of goods in and out of each country.
ShipStation automatically creates customs declarations for orders that import or are created with an international shipping address. How these declarations are created depends on your International Settings in ShipStation. The default behavior is to create customs declarations based on the items that will be included in the shipment.
ShipStation will send the customs declarations information to the carrier when you create the label for the shipment. If a separate form is required, the form is sent to your ShipStation account at the same time as the label.
To see how to view and print the customs form, review the Print Customs Forms article.
For international orders, ShipStation automatically creates customs declarations based on your account settings.
To view or adjust customs information for a shipment, you'll use the Customs Declarations section in the Shipping Sidebar (available both in the Orders grid sidebar and the Order Details sidebar).
Select an order in the Orders tab, or open the Order Details screen.
Click the Customs Declarations section in the Shipping Sidebar.
This will open the Customs Declarations screen where you can adjust your details as needed.
Make any adjustments you need.
Fields marked with a red star are required fields.
ShipStation will create a separate declaration for each product included in the shipment. If all items are the same kind of product (for example, all t-shirts) with the same item value, you can consolidate them into a single declaration that displays the proper quantity in the shipment.
When you create the international label for this shipment, the postage provider will use this information to create the required customs document(s), which you can then print through ShipStation.
Customs Declarations for USPS shipments are printed directly on the label, so no additional documents will be created. For services that print multiple labels, like Priority Mail International, all labels should be included in a clear poly customs form envelope.
Customs forms are also sometimes called Commercial Invoices, depending on the carrier.
Each carrier outputs their customs declarations in their own proprietary format. To find out a carrier's specific international shipping requirements, please contact the carrier directly.
For providers that send their customs forms to your ShipStation account, they do so at the same time they send the label.
The Customs Forms column in the Shipments grid will indicate if the customs declarations are included on the label, as electronically submitted, or in PDF form you can download and print.
For UPS shipments that include carrier insurance and are valued at $1000 or more, a High-Value Report will be included in the form's PDF.
Some carriers may have a limit to the number of items allowed on their customs declarations forms. If this is the case for your carrier, you may need to consolidate some of your customs declaration line items before your customs forms will print properly.
If you are unsure if your carrier has such a limit and your customs forms printed via ShipStation appear to be missing items, contact your carrier to confirm.
For more information on US Customs Regulations, please review the U.S. Customs and Border Protection Website.