For orders with multiple items that you need to ship separately, whether it's because they ship from different locations or an item is not in stock, use the Split Orders into Shipments option.
The Split Orders into Shipments option allows you to create separate shipments within a single order, with each shipment containing the items you specify. Each shipment also has its own shipment details, tags, notes, notification templates, and packing slip template.
Minimum Screen Resolution
The Split Orders into Shipments feature may not display or function properly at screen resolutions lower than 1280 x 1024. Please make sure your screen resolution is at least 1280 x 1024 or higher before using this feature.
By default, all of the items in an order live in a single shipment. The Order Details screen shows this shipment with all of its items in the Shipment section.
After you have split items into multiple shipments, the Shipment section in the Order Details screen will display each shipment with the selected items.
This short GIF demonstrates the process within the Order Details screen.
You don't have to create the labels right away. Neither are you limited to configuring the shipments inside the Order Details screen.
Once you split items into multiple shipments, each shipment will appear as a row in your Order Details grid. If any of the shipments contain more than one item, you can click the disclosure triangle to the left of the order to display all the items contained within that shipment.
You can select either row individually or together in the grid and configure the shipping in the Shipping Sidebar, just like you would for any other order. Once you create a label for one, that row moves to the Shipped status and creates a shipment record in your Shipments tab.