How to view your shipment records in ShipStation. Includes details on how to search for and sort shipment records.
The view, search, and sort options available for shipments work in the same way as they do for orders. Once shipments have been created, no matter the status, you can view and manage the shipments directly in the Shipments tab.
The left-hand sidebar displays the types of shipments and the various shipment statuses your shipments can be in. To view all shipments in a specific status, select that status from the sidebar and the shipments will load in the Shipments grid.
By default, ShipStation displays recent shipments with a shipDate in the last 14 days, and shipments in the In Transit, Delivered, and Delivery Exceptions status with a shipDate in the last 30 days.
Orders With Multiple Shipments
If an order has multiple shipments, each will have its own record in the Shipments grid.
The left-hand sidebar displays the types of fulfillments and the various statuses your fulfillments can be in. To view all fulfillments in a specific status, select that status from the sidebar and the fulfillments will load in the Fulfillments grid.
As the fulfillment providers send us status updates, the fulfillment request status moves to n Transit or Delivered.
Date Filters
The date filter for each section in the Fulfillments tab defaults to show records for the last 8 days from the current date (for example, Sunday - Sunday).
Click into any of the Fulfillments statuses to see the matching fulfillment records. This table explains each Fulfillment status:
Status |
Meaning |
|---|---|
Recent |
Last 8 days of ANY fulfillments, regardless of status (Sunday-Sunday) |
Pending |
Shipments that are sent to fulfillment but not yet fulfilled will move to Pending Fulfillment. Additionally, Amazon Seller Fulfilled Prime orders will import as Pending Fulfillment, unless Amazon Buy Shipping has been enabled in the ShipStation account. |
In Transit |
Amazon and Shipwire orders marked as fulfilled but awaiting delivery status, along with any Mark As Shipped shipments in the status between the carrier acknowledging the shipment up until delivery. Merchants can hover over the icon to get more details. |
Delivered |
The carrier has dropped off the shipment at the destination. |
Delivery Exception |
The shipment has failed to reach its final destination due to issues like rerouting back to the sender, an obstructed mailbox, the recipient refusing the package, or failed delivery attempts. |
Cancelled |
Shipments sent to fulfillment then cancelled, either by the merchant or the fulfillment provider. |
Just like the Orders tab, the Shipments tab provides the option to do a Quicksearch or an Advanced search.
The Quicksearch will show results that start with your search query. It will search shipment records based on Recipient Name, Shipment Number, Order Number, or other criteria.
If you need to refine your search based on multiple criteria options - like Ship Date, Carrier, Delivery Status, or Tracking Number - use the Advanced Search feature. This will display results that contain your search query, instead of results that just start with your search query.
Click the record type to view those results.
The Quicksearch field relies on a starts with search parameter, meaning the results of the search are items that start with the search value.
For example, if you get an order from Ronald McDonald, ShipStation will separate that name into Ronald and McDonald. You'd be able to search for this order using Ronald McDonald, Ron, McDonald, etc. However, you wouldn't find this order by searching for Donald because the McDonald chunk starts with Mc, not Donald.
ShipStation will do the same thing for order numbers separated by dashes. The order number 121-657485676-89705 gets broken down into 121, 657485676, and 89705. You'd be able to find this order by typing in the whole order number, a chunk, or the beginning of any chunk.
Quicksearch vs. Advanced Search
You won't be able to Quicksearch for the last few digits of an order number. If you need to do a contains-style search, or refine your search even further, use the Advanced Search option instead.
Use the column headers to sort shipments according to criteria like Order Date, Ship Date, Recipient Name, Service Type, or other shipment information.
Click the column header to sort your shipments by the information in that column. You can sort in either ascending or descending order.
Use the column headers to sort fulfillment records according to criteria like Order Date, Ship Date, Recipient Name, Service Type, or other fulfillment record information.
Click the column header to sort your fulfillment records by the information in that column. You can sort in either ascending or descending order.
