Once you have orders in ShipStation, you can view and manage them in the Orders tab.
ShipStation offers several ways to view, search, and sort your orders so you can find the orders you need when you need them. This article discusses viewing your orders based on order status, using the search tool, and sorting methods available in the orders grid.
To learn how to use filters, review the Filter Orders article.
The left-hand sidebar displays the various order statuses available to your orders. ShipStation displays Awaiting Shipment orders by default. Review the Order Statuses section below for a more thorough explanation of your the ShipStation order statuses.
Order statuses indicate the state your order is in. If the order is paid for and ready to ship, the status of the order in ShipStation should be Awaiting Shipment. Most of your orders will import directly into this status.
Depending on the stores you connect, orders can also import into other statuses.
Any order indicating it is unpaid will import into Awaiting Payment. Not all stores support importing unpaid orders. Check our Integrations Help articles for order import details specific to your selling channels.
ShipStation will update the order status to Awaiting Shipment when the store sends updated information indicating the order has been paid for. Or, you can manually mark the order as paid.
You cannot create labels for orders that are in the Awaiting Payment status!
On Hold orders are orders that you wish to move out of the Awaiting Shipment status so your shippers don't accidentally ship them before they are ready. For example, if an order contains an item for an out-of-stock product or has a fraud alert, you can move it to On Hold until you are ready to ship it.
You can manually put orders on hold at any time, or use an automation rule to move orders to the On Hold status when they import.
Ready to ship orders will import into the Awaiting Shipment status. This is where most of your order management will take place.
Orders that are sent to fulfillment but not yet fulfilled will move to Pending Fulfillment.
Once you print a label for an order, ShipStation will move the order into the Shipped status to indicate no more work needs to be done on this order. Also, orders will move here when you mark them as shipped.
ShipStation can import Shipped orders from your store so you can have a complete reporting of shipped orders in ShipStation.
Any order you cancel in ShipStation will be moved to the Cancelled status. ShipStation can also import cancelled orders from your store so you can have a complete reporting of cancelled orders in ShipStation.
However, ShipStation does not notify your store when you cancel orders in ShipStation. For this reason, we recommend cancelling orders in your selling channel and then refreshing ShipStation, to ensure the order status matches on both platforms.
The exception to this rule for Jet sellers. For orders that imported from Jet.com, ShipStation will notify Jet of the cancelation.
The statuses for orders on your store may not exactly match the statuses ShipStation uses. That's because ShipStation statuses relate directly to your shipping workflow, which might require different statuses than what your store provides. ShipStation uses a process called mapping to determine which store statuses correspond to which ShipStation statuses.
For example, the status on your store for an order that is ready to ship might be Paid, Unfulfilled, or Authorized. ShipStation imports orders with these statuses into Awaiting Shipment.
Once you ship an order or mark it as shipped in ShipStation, however, we send a notification to your store so the store will update the order and the status of the order remains consistent between both ShipStation and your store platform.
Order Statuses in Your Stores
Each store handles order statuses according to their own standards, and not all stores support all statuses.
For details on supported features and statuses, as well as limitations for specific store platforms, review our Store & Marketplace Integrations articles for the stores you connect to ShipStation.
Orders with multiple items will display (Multiple) in the Item SKU and Item Name columns. These orders will also have a disclosure triangle in the Order # column that allows you to open the order and view all items contained within it directly in the Orders grid.
If you combine orders, this will also create an order with multiple items and multiple order numbers.
The images below show an order with multiple items and an order that has been combined. The combined order also displays (Multiple) in the Order # column.
Click the disclosure triangle in the Order # column to reveal the multiple items and order numbers in the grid.
Use the Quick Search field to quickly search for orders based on Recipient Name, Order Item, SKU, Order Number, or other criteria.
Use the Quick Search to locate orders with the following information:
Buyer Email Address
Username (the User's ID from a store or marketplace)
Recipient Address Line 1
Quick Search is a Starts-with style search in the Orders tab, meaning the results of the search are items that start with the search value.
For example, if you get an order from Saul Tessnak, ShipStation will break that name down into Saul and Tessnak. You'd be able to search for this order using Saul Tessnak, Saul, Tessnak, etc. However, you wouldn't find this order by searching for snak because the snak chunk starts with Tes.
The same applies to order numbers separated by dashes. The order number 121-657485676-89705 gets broken down into 121, 657485676, and 89705. You'd be able to find this order by typing in the whole order number, a chunk, or the beginning of any chunk.
Use the column headers in the Orders grid to sort orders by to criteria like Order Date, Age, Recipient Name, or other order information.
Click-and-drag columns to arrange them in any sequence you prefer. Scroll the screen left or right to view all columns.
Click the title text (for example, Age, Item Name, or Store) in a column header to sort that column's contents in either ascending or descending order (alphabetical, chronological, numerical).
If you do not see a column you'd like to view:
Click the Columns button.
Select the column(s) you'd like to display in the Orders grid, and deselect any you do not want to see.
Click Save Columns.
Scroll to the right to see the columns added to the grid.
Click and drag to arrange them in your desired sequence.