What's New in ShipStation?

We want to keep you up to date as we release new features and update ShipStation's functionality. This release information focuses on what's new and what's changed in ShipStation's new layout. To review a summary of how the new layout differs from ShipStation Legacy, please review the Moving from ShipStation Legacy to the New Layout help article.

New Features

We are excited to show you the new features ShipStation has to offer! If you'd like to take advantage of these new features but are still using the ShipStation Legacy interface, please contact us to let us know that you'd like to migrate to the new ShipStation experience.

Intuitive Shipping from Shopify is now live in ShipStation

Shopify has a multi-functional app called Intuitive Shipping that you can now integrate with ShipStation! Intuitive Shipping offers improved checkout rate options, updates about completed orders, estimated delivery times, third-party delivery options, and more!

See our Intuitive Shipping article to learn about this app's requirements, how to connect it to ShipStation, and more.

Updated Functionality

We've enhanced several features you may already be using in ShipStation. These enhancements range from simple interface design (as with the Rate Calculator) to new processes to accomplish old tasks (as with splitting and combining orders).

Read through the updates to get an idea of what this updated functionality includes. Each section will include a link to the full documentation about that feature, in case you want to learn all the details.

eBay: New Custom Fields and import Click N Collect Orders

There are two new custom field options for eBay v2:

  • eBay Legacy Order ID will import your eBay sales record number.

  • eBay Order Item IDs will import the eBay item ID number.

You can also now choose to import eBay Click N Collect orders in eBay Store Settings in ShipStation. These orders will import as Awaiting Shipment.

eBay edit store settings popup with import click n collect and custom fields highlighted

In-Cart Delivery Options is now called Checkout Rates

We have changed the name of our feature that sends carrier rates to your store checkout from In-Cart Delivery Options to Checkout Rates. All of the capabilities of the Checkout Rates feature remain intact, so there's nothing to change if you have already set it up. The Checkout Rates feature is available for Big Commerce, Magento, Shopify, and Wix.

See these articles for help to determine the requirements and setup for each store that supports Checkout Rates.

Checkout Rates feature is only available for US-based account on ShipStation's latest version.

This feature is only available for our US-based account that use the latest version of ShipStation, and it is unavailable for ShipStation Legacy. For countries outside of the US, ShipStation currently cannot send live rates to show your customers at checkout. However, we are working with many selling channel partners to offer this feature in the future. Please check back for updates on this topic!

For now, many selling channels provide access to plug-ins that will provide live rates from your postal account to your customers during the checkout process. You will need to contact your selling channel for details.

August 2021 Releases

Add Contact Information to Carrier Pickups

You can now specify a contact when you schedule pickups in ShipStation. The Contact information includes name, email, phone number, and any location notes the driver will need to find the pickup location.


Map eBay status Pending_Cancellation to ShipStation status On Hold

You can now map eBay orders from Pending_cancellation to ShipStation's On Hold status. See the Additional Features for the eBay Integration section of the eBay article for details.

Available for the eBay V2 integration only.

Restrictions on Notifications via SMS Text Message

ShipStation has updated the SMS Tracking Notifications to comply with nationwide SMS messaging restrictions. This means SMS tracking notifications that include store names or product information about cannabis, cannabinoids, CBD, prescription medication, and related terms will no longer be sent to your customers.

Review our What are the SMS notification restrictions? help article for further details.

July 2021 Releases

Add SKUs to Customs Declarations

You can now include order item SKUs when adding customs declarations to your international shipments. Learn more about customs declarations.


ShipStation will automatically add the order item SKU into the SKU field when you choose to Create declarations from order items in your International Settings.

International Settings screen with red box highlighting Customs Declarations drop-down set to "Create declarations from order items".

Advanced Preview for In-Cart Delivery Options

As a BigCommerce, Shopify, Magento, or Wix merchant with ShipStation's In-Cart Delivery Options, you can now enter the full shipping address (instead of just a country and postal code) to get the most accurate shipping rates in your preview.

Advanced Checkout Rates Preview. Designate Residential vs Commercial & provide Street Address

In the Preview screen, check the box Show Advanced Preview to show the advanced address fields and designate Residential or Commercial for the address. All fields shown are required and should be completed for that country's address format.

Then click the Preview Displays button to update the in-cart display rates based on the address you entered.