We want to keep you up to date as we release new features and update ShipStation's functionality. This release information focuses on what's new and what's changed in ShipStation's new layout. To review a summary of how the new layout differs from ShipStation Legacy, please review the Moving from ShipStation Legacy to the New Layout help article.
We are excited to show you the new features ShipStation has to offer! If you'd like to take advantage of these new features but are still using the ShipStation Legacy interface, please contact us to let us know that you'd like to migrate to the new ShipStation experience.
We have updated the Open, Processed, and Archived batch status pages so you can now click-and-drag to adjust the column header size, rearrange them, and switch the display order for columns (ascending/descending). This change applies to batch lists, not batch details. Also, any changes you make to the batch statuses’ layout will persist if you switch between status tabs and after logging out and back in again.
The following enhancements have been released for existing ShipStation features:
The Service drop-down menu now displays the full service names. Previously, some service names could get cut off if they were too long.
You can now create a new Automation Rule by starting from a copy of an existing rule! If you need to create several rules that share similar criteria and actions, copying and duplicating an Automation Rule saves you time spent on having to configure the entire rule again.
For example, let's say you want to automatically configure the carrier service and package type for international orders based on their weight. You've already created a rule for international orders weighing less than 1 lb. Now, you can copy the rule and quickly adjust the criteria and actions for orders weighing over 1 lb, instead of having to create a brand new rule.
To copy an Automation Rule: Click the 
ellipsis under the Actions menu and select Copy.
The following updates were released in September, October, and November 2022.
Our German merchants can now find translated support documentation in our German Help Center!
We updated the Get Help link so it will open the Help Center in a new tab, and you can keep your place in the app.
Now you can view any page on the Insights tab (Overview, Operations, Customer Engagement, Sales Trends, Customer Overview, or Product Highlights) in your preferred language, be that English, Spanish, French, and German.
You can now see any instance of ShipStation Connect installed by other users in your ShipStation account. This ability is especially helpful for big businesses that need to have an overview of their operation. To see all added User Workstations on the ShipStation Connect settings page, go to Settings > Printing > ShipStation Connect.
After splitting or combining orders, you have the option to remove or keep any empty shipments, giving you more flexibility with your workflow.
We’ve updated our Split Ship popup to accommodate long product names! Product names now wrap inside their row under the Item Name column instead of being shortened.
We have improved the Select a date range filter in the Transaction History > Balance table so that it does not take effect until you click the Apply button.
Batch Processing: We have improved the performance of the batch processing screen. Now, the screen should display more accurate information when loading batched orders instead of appearing empty or showing unhelpful spinners icons.
Printing Labels with a Batch: In the Shipments > Batches > Processed grid, you can now see the status of the labels in your batch. Click the Complete or # issue(s) link to view the Label Batch Status window.
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Green = The number of orders that had no issues with label creation.
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Yellow = The number of orders that received warnings associated with label creation but still received a label.
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Red = The number of orders for which label creation failed due to an error.
Batch Notes are now visible in the new Notes column! This update applies to Open, Processed, and Archived batches. Batch Notes that are too long for the column will appear truncated, and the full note will show when you hover over the note icon.
You can now Bulk Update the Ship By Date of select orders in one of three ways:
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Set a specific date for the Ship By date.
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Increase the current Ship By date on each order by a specified number of days.
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Set the Ship By date ahead a specified number of days after the Order Date.
When you cancel an order in the Pending Fulfillment status, we will now also mark the fulfillment as voided, which will allow you to properly reship the order. You will still need to take action with your 3PL to prevent fulfillment of the item. Learn more about how to Send Orders to Fulfillment.
We’ve expanded the Prepaid Duties and Taxes option for Delivery Duties Paid (DDP) for USPS shipments from the United States to Canada. DDP in ShipStation now supports USPS Priority Mail International and USPS Priority Mail Express International with a variety of package types.
End of Day forms - Sort Open Shipments
End of Day Forms: When closing shipments to create an End of Day form/shipment manifest, you can now sort your open shipments by one of the column headers: Order, Items, Carrier, Provider, Recipient, or Ship From Location.
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Copy and Paste: You can highlight and copy any pop-up error messages that appear in the Orders grid or Shipments grid to paste. This will make it more convenient to report error messages.
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Help Guide: Our Common Store Errors help guide will help you troubleshoot why you may be unable to refresh your store. If you receive an error when trying to import orders from your store, click the link to view our Common Store Errors help guide.
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Reports - Run Report 500 Error: We now have an informative error message instructing you to choose a smaller date range / data set or to use the CSV export option when report generation fails. This update applies to all report types.
There was a problem generating your report.
Please try a shorter date range or choose ‘Export to’ to export the report to a file. If this issue persists, please contact support for assistance.
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Shipments Grid Error Messages: You can now highlight and copy any pop-up error messages that appear in the Marketplace Notified and Shipment Notification columns on the Shipments Grid to paste. This will make it more convenient to report error messages.
We have added shipment configuration options to the Order Calculator accessed through the Shipping Sidebar! This allows you to modify your shipment settings and see price differences, then apply these changes to the order.
We are continuing to make improvements on the Orders grid to make viewing orders and actions as efficient as possible.
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For ShipStation Germany, If the action name is too long for the drop-down menu, an ellipsis will appear, indicating the text goes on. The full text will appear when hovering over the action.
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Deutsche Staaten (German States): For seller accounts in Germany with language selected as German, we have added German states to appear in filter options. On the Orders tab, go to the Filter By (Filtern nach) line, click Others (Sontiges). Find and click Select State (Bundesland auswhälen) and choose your state.
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Filter Orders - Language display in Action Menu: We have adjusted the size of the drop-down for Order Actions filters in the Action Menu. All languages will now display correctly, as they appear in a drop-down menu, rather than side-to-side buttons. This is helpful for longer languages, like German.
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ShipStation will now show you orders when you save or change an order filter, regardless of the page of orders you are on. This will prevent any confusion when filters have been applied, and no results appear.
For non-US UPS users, return labels can now be created for Return Addresses that do not include a State or Province Code. ShipStation will automatically use the City name for the State/Province name. Only State/Province names of 5 characters or less will print on the label.
Previously, some merchants saw one or both of the following errors when attempting to create Return Labels:
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[UPS] Error: Object reference not set to an instance of an object during creation of Return Label.
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Error: Missing or invalid ship from StateProvinceCode.