We want to keep you up to date as we release new features and update ShipStation's functionality. This release information focuses on what's new and what's changed in ShipStation's new layout. To review a summary of how the new layout differs from ShipStation Legacy, please review the Moving from ShipStation Legacy to the New Layout help article.
We've enhanced several features you may already be using in ShipStation. These enhancements range from simple interface design (as with the Rate Calculator) to new processes to accomplish old tasks (as with splitting and combining orders).
Read through the updates to get an idea of what this updated functionality includes. Each section will include a link to the full documentation about that feature, in case you want to learn all the details.
We have changed the name of our feature that sends carrier rates to your store checkout from In-Cart Delivery Options to Checkout Rates. All of the capabilities of the Checkout Rates feature remain intact, so there's nothing to change if you have already set it up. The Checkout Rates feature is available for Big Commerce, Magento, Shopify, and Wix.
See these articles for help to determine the requirements and setup for each store that supports Checkout Rates.
Checkout Rates feature is only available for US-based account on ShipStation's latest version.
This feature is only available for our US-based account that use the latest version of ShipStation, and it is unavailable for ShipStation Legacy. For countries outside of the US, ShipStation currently cannot send live rates to show your customers at checkout. However, we are working with many selling channel partners to offer this feature in the future. Please check back for updates on this topic!
For now, many selling channels provide access to plug-ins that will provide live rates from your postal account to your customers during the checkout process. You will need to contact your selling channel for details.
You can now specify a contact when you schedule pickups in ShipStation. The Contact information includes name, email, phone number, and any location notes the driver will need to find the pickup location.
Available for the eBay V2 integration only.
ShipStation has updated the SMS Tracking Notifications to comply with nationwide SMS messaging restrictions. This means SMS tracking notifications that include store names or product information about cannabis, cannabinoids, CBD, prescription medication, and related terms will no longer be sent to your customers.
Review our What are the SMS notification restrictions? help article for further details.
You can now include order item SKUs when adding customs declarations to your international shipments. Learn more about customs declarations.
ShipStation will automatically add the order item SKU into the SKU field when you choose to Create declarations from order items in your International Settings.
As a BigCommerce, Shopify, Magento, or Wix merchant with ShipStation's In-Cart Delivery Options, you can now enter the full shipping address (instead of just a country and postal code) to get the most accurate shipping rates in your preview.
In the Preview screen, check the box Show Advanced Preview to show the advanced address fields and designate Residential or Commercial for the address. All fields shown are required and should be completed for that country's address format.
Then click the Preview Displays button to update the in-cart display rates based on the address you entered.