Import your Google Store orders into ShipStation by connecting your Google Merchant Center account.
Any US-based ShipStation user with a Google Merchant Center account also has access to the Google Tracking Signals integration, which allows ShipStation to send shipment tracking data to Google from any of your connected stores. Google can use this data to estimate the best delivery times for future shipments, which you can then display to your Google Store customers.
This article is about the Google Store connection. For details on using Google Tracking Signals, review our Google Tracking Signals help article.
Connection Requirements:
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Your Google Merchant ID (locate on Google Merchant Center)
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Access to Google Merchant Center
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The Gmail account used to log in must be an admin for the Merchant account
Order Import Requirements:
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Must include a Ship To address.
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Orders must be in a supported status.
To connect your Google store to ShipStation:
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Log into your Google Merchant Center and copy your Merchant ID.
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Select the Google tile.
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Paste in your Merchant ID then click Sign in with Google
This will transfer you to Google's consent screen.
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Sign in with your associated Google account to authorize ShipStation.
After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.
Here are some common issues experienced by users, potential causes, and available troubleshooting tips.
|
Issue |
How to troubleshoot or resolve |
|---|---|
|
Error: An error occurred attempting to update orders: Unauthorized. |
What it means: When troubleshooting this error, it is important to ensure that you have the Order Manager Role/Permission enabled on your Google emails and profiles. What to do: To enable your Order Manager Role / Permission information in the Buy on Google section, go to Google Merchant Center > Manage Programs > Buy on Google. You can also find instructions to enable user permissions under the Assign the Order Manager role section within this Content API for Shopping developer's article from Google. |
|
Error: Error in the getSalesOrdersByDate method. Cannot access orders of account 123456789. |
What it means: That person has not enabled the Order Manager Role/Permission on their emails and profile for the Google selling channel. What to do: You can enable Order Manager Role/Permission information in the Buy on Google section by going to Google Merchant Center > Manage Programs > Buy on Google. This Google Store User access for Merchant Center article outlines where to find these settings. It may be necessary to speak with someone at Google to see if they could add this role/permission to your vendor. Additionally, we recommend that you log out of every other Gmail account before attempting to reconfigure the store setting within ShipStation. |