ShipStation manages all insurance claims for shipments sent with UPS from ShipStation. Do not contact UPS support to file a claim. Screenshots or PDFs are unacceptable formats to submit this information.
To file a claim for a lost or damaged shipment, click the following link: SHIPSTATION UPS CLAIMS FORM. Claims will only be accepted 60 days from the scheduled delivery date.
To avoid any delays in processing your claim, please provide all the required information and include photos of the damaged items (if applicable).
Claims can take up to 3 weeks to be processed.
If a claim is denied, you may appeal by submitting a new claim with new or updated information.
Claims with a partially filled claims form cannot be processed. If there is an issue with your submitted claims form, you will be notified via email.