ShipStation manages all insurance claims for shipments sent with UPS from ShipStation. Do not contact UPS support to file a claim. Screenshots or PDFs are unacceptable formats to submit this information.
To file a claim for a lost or damaged shipment, click the following link: SHIPSTATION UPS CLAIMS FORM. Claims will only be accepted 60 days from the scheduled delivery date.
To avoid any delays in processing your claim, please provide all the required information and include photos of the damaged items (if applicable).
Claims can take up to 3 weeks to be processed.
If a claim is denied, you may appeal by submitting a new claim with new or updated information.
Claims with a partially filled claims form cannot be processed. If there is an issue with your submitted claims form, you will be notified via email.
Shipments shipped on or after April 5, 2021 with the following services are now eligible for Guaranteed Service Refunds (GSR):
UPS Next Day Air®
Early UPS Next Day Air®
UPS Next Day Air Saver® UPS
UPS Worldwide Express NA1®
UPS Worldwide Express Plus®
UPS Worldwide Express®
UPS Worldwide Express Saver®
UPS Worldwide Saver
UPS Worldwide Express Freight® Midday
UPS Worldwide Express Freight®
Guaranteed Service Refunds (GSR) is still suspended for all other services. Learn more about the UPS Service Guarantee.
As of April 5th, 2020, UPS has implemented a temporary surcharge on international shipments from the United States to selected countries. Please review the UPS Rate Change page for details.