File a Claim for UPS from ShipStation Shipments

ShipStation manages all insurance claims for shipments sent with UPS from ShipStation. Do not contact UPS support to file a claim. Screenshots or PDFs are unacceptable formats to submit this information.


To file a claim for a lost or damaged shipment, click the following link: SHIPSTATION UPS CLAIMS FORM. Claims will only be accepted 60 days from the scheduled delivery date.

Additional notes about UPS from ShipStation Claims

  • To avoid any delays in processing your claim, please provide all the required information and include photos of the damaged items (if applicable).

  • Claims can take up to 3 weeks to be processed.

  • If a claim is denied, you may appeal by submitting a new claim with new or updated information.

  • Claims with a partially filled claims form cannot be processed. If there is an issue with your submitted claims form, you will be notified via email.

UPS COVID-Related Service Updates!

Shipments shipped on or after April 5, 2021 with the following services are now eligible for Guaranteed Service Refunds (GSR):

  • UPS Next Day Air®

  • Early UPS Next Day Air®

  • UPS Next Day Air Saver® UPS

  • UPS Worldwide Express NA1®

  • UPS Worldwide Express Plus®

  • UPS Worldwide Express®

  • UPS Worldwide Express Saver®

  • UPS Worldwide Saver

  • UPS Worldwide Express Freight® Midday

  • UPS Worldwide Express Freight®

Guaranteed Service Refunds (GSR) is still suspended for all other services. Learn more about the UPS Service Guarantee.

As of April 5th, 2020, UPS has implemented a temporary surcharge on international shipments from the United States to selected countries. Please review the UPS Rate Change page for details.

For additional COVID-related updates for UPS services, please review the UPS Service Alerts page or ShipStation's Covid-19 Resource Hub.