Sendle

Details about ShipStation's Sendle integration. Includes requirements, connection process, features, and integration notes.

Our Sendle integration gives you all the features of Sendle and ShipStation to make shipping your ecommerce orders fulfillment quick and easy.

As a ShipStation customer, take advantage of a free upgrade to Sendle Premium with no minimum requirements, no contracts, or hidden fees while saving an extra $1 on standard pricing.

To sign up for a Sendle account, visit the Sendle ShipStation partner page and take advantage of a free upgrade to Sendle's Premium plan!

Sendle Requirements

Connection Requirements:

  • An active account with Sendle

  • Your Sendle Account ID and API Key

  • You must enter your billing details into your Sendle account before it can be successfully connected to ShipStation.

Connect a Sendle account to ShipStation

To connect your Sendle account to ShipStation:

  1. Log in to your Sendle account.

    If you don't have a Sendle account yet, sign up on their Partner's page for ShipStation and receive a free upgrade to Sendle's Premium plan.

  2. Go to Account Settings.

  3. Select the Sender Details tab and accept the Dangerous Goods Terms and Conditions.

    The Sendle Dangerous Goods screen is displayed with the Terms and Conditions.
  4. Select the Integrations tab, enter your Website and Parcel Estimate, then agree to terms and conditions.

    Click Claim access.

    Sendle register API form
  5. Copy your Sendle ID and API Key provided on the next page.

  6. Your Carriers Add-On

    Certain plans will require enabling the Your Carriers add-on before you can connect your carrier accounts. If you have not yet enabled it, you'll be prompted to do so before you can connect your accounts.

  7. Select the Sendle tile and click Connect.

    Sendle logo on square tile button that reads, "Connect".
  8. Enter your Sendle ID and API Key, and choose an Account Nickname to identify the carrier account in ShipStation.

  9. Click Connect.

Here's a quick preview of the process in action:

Sendle Connect demo

Available Features for the Sendle Integration

ShipStation's integration with Sendle supports the following standard features:

Sendle Additional Features

ShipStation's integration with Sendle allows for the following additional features:

Feature

Description

Scheduled pickups

Creating a Sendle label will automatically schedule a pickup based on the scheduled Ship Date.

See Sendle's page on Parcel pickups for more information and restrictions.

GST included in rates

Sendle rates include Goods and Services Tax (GST).

Contract rates

If you have contract rates available for your Sendle account, those rates will automatically be displayed whenever you get rates for your ShipStation shipments.

Door-to-door delivery

Sendle picks up all shipments based on the scheduled Ship Date and the origin address of the Ship From Location in ShipStation

Insurance

Sendle includes coverage for loss on all eligible domestic and international parcels at no extra charge.

Please review Sendle's Cover Policy outlinefor more details. You can file insurance claims through Sendle directly.

Label Messages

Label messages correspond to:

  • Label Message 1 = customer reference

  • Label Message 2 = receiver instructions (if blank, defaults to confirmation type)

  • Label Message 3 = sender instructions (does not print on label)

Billing for Labels

Sendle generally bills on Monday for the previous week’s shipping.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Automatic Tracking

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

Additional Details about the Sendle Integration

  • Sendle does not guarantee the No Authority to Leave/Signature on Delivery confirmation type.

  • By default, Sendle shipments do not have a confirmation type selected.

  • ShipStation will not create Sendle labels with a scheduled Ship Date of the current date. To allow for the pickup request to be sent to Sendle, all shipments will default to one business day ahead of the current date.

  • You can get Sendle rates in the Order Details and Shipping Sidebar but not in the Rate Calculator. Sendle rate estimates are currently unavailable.

  • There may be a slight delay in label creation. It can take 5-10 seconds for Sendle to return a label file.

  • For shipments originating from the US, Sendle includes up to $150 in insurance coverage with each shipment. Additional insurance from Sendle cannot be added.

  • International Pickups require you to show your ID for the first three pickups. See Sendle's International Parcel Pickups Explained for more details.

  • Sendle shipments created in ShipStation must follow Sendle's shipment policies. See their What Can't I Sendle? article for more information on restricted items.

  • See Sendle's Coronavirus Update blog for up-to-date information on domestic and international delivery timelines impacted by COVID-19.

Sendle Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

Error: Sendle: Base: is not yet serviced by Sendle

What it means: This happens when the Ship From Location is a P.O. Box, a parcel locker, or is otherwise out of Sendle’s pick-up range.

What to do: Update the Ship From Location for the order to use a location that is not a P.O. Box or parcel locker and is within Sendle’s pick-up range. Then attempt to create the label again.

Error: Invalid Sendle ID or API Key

When trying to connect a Sendle account to ShipStation

This error message is typically caused by one of two things:

  • The Sendle ID or API Key was not entered properly.

    What to do: Ensure that the values you enter in ShipStation match the Sendle ID and API Key provided by Sendle and that there are no additional spaces before or after the values.

  • Billing information has not been set up within your Sendle account.

    What to do: Log in to Sendle directly and check your Billing settings to ensure that billing information has been entered.

Error: An Error Has Occurred Shipments <= 500g and with a Cubic Meter Volume <= .002m must be shipped with the Satchel package type

What it means: If your parcel weight is more than 500 g, your dimensions also have to be over .002 cubic meters.

What to do: Update your dimensions and use Parcel as the package type for these shipments.

Please note: All Sendle shipments created in ShipStation must use the Parcel package type. The Satchel package type is no longer available.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Automatic Tracking

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.