We've created these community forums for you to engage with other ShipStation users, find answers to your how-to and best-practices questions, get tips from other retailers, and always be learning to keep up with (or get ahead of) the eCommerce curve.
While ShipStation employees do moderate the forum and can jump into a conversation to help answer some questions and clear up any confusion, the primary purpose is for users to interact with each other. If you have an issue that needs troubleshooting, we recommend you submit a support ticket or jump into chat with one of our support agents! Our moderators will also create support tickets out of posts that appear to need troubleshooting assistance, in order to get you the help that you need on the appropriate platform.
Finally, if you'd like to see a feature or function added to ShipStation that doesn't currently exist, great! The best place for that kind of feedback is at our Product Feedback Forum, which is moderated by our product team.
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