Comments

6 comments

  • Official comment
    Avatar
    Sarah H.

    Hi Jennifer, 

    The Authentication Failed message from Stamps is going to be related to your Stamps.com account access. It could be that your Stamps.com account password was changed, so the password ShipStation has no longer works. You'll need to update the password in ShipStation. 

    This help article will take you through the steps necessary to reset your password both on the Stamps.com side and the ShipStation side.

    Comment actions Permalink
  • Avatar
    Ronak Sheth

    I am having the same problem.  I have not changed my password for stamps.com

    WHAT IS GOING ON!!!!

    0
    Comment actions Permalink
  • Avatar
    Tamera Lewis

    I too have the same problem. I even updated my password on for Stamps.com as suggested.

     

    I need to be shipping!!! 

    -1
    Comment actions Permalink
  • Avatar
    Derrion

    I am having the same problem; no change in password for stamps.com.

    Please expedite solution. This is urgent

     

    0
    Comment actions Permalink
  • Avatar
    Veronica Munoz

    PLEASE HELP!!! I AM GOING OUT OF TOWN AND NEED TO SHIP MY ORDERS!!!

    0
    Comment actions Permalink
  • Avatar
    Erin E.

    Hi guys, 

     

    Hopefully, you have all been able to get this remedied by support but I wanted to share some additional info. Just in case you guys see this pop up again. From my experience when you get the Authentication Failed error there can be two main culprits to account for. 

     

    1. Your stamps password was changed and needs to be updated in ShipStation

    As Sarah stated above, you will need to update your password in ShipStation. You will go to Settings>Shipping> Carriers & Fulfillment> Stamps account> settings, click reauthorize, enter your new password in both fields, and hit save.

    2. Billing information has been changed with Stamps.com

    In this scenario, you will follow the same steps as scenario 1 but with one difference. Once you click reauthorize, if you did not also change your password, you will just enter your current Stamps.com password in both fields. 

     

    If after these steps you are still unable to use your Stamps.com account, contact Stamps support at (888) 434-0055 for further assistance.

    0
    Comment actions Permalink

Please sign in to leave a comment.