Comments

2 comments

  • Official comment
    Avatar
    Erin E.

    Hi there,

     

    Great questions here, thanks for posting.

     

    If you are wanting to see your current postage balance within ShipStation you can find this under Settings>Shipping> Carriers & Fulfillment. You will see a balance displayed in green right before the add funds link. 

     

    If you want to see transactions, history, and credits applied you would go the following: 

    Navigate to Settings>Shipping> Carriers & fulfillment, click Settings on the row of the stamps account you want to view and click reports from the pop-up settings menu. 

    You will be taken to a stamps reports page and will be able to view a few different reports about balances, expenses, and prints. You will want to stay on the balances page and make sure you change the balance report view from Trend to Transaction (Trans). You can even export the results by clicking on the "Export" text in the upper right hand as shown in the gif below.

    READING THE BALANCE TRANSACTION REPORT

    Credit- this event will show up when stamps adds a credit to your account (refunds)

     

    Print- This shows events where you created a label but used available postage balance

     

    Purchase- This will show up is when you add funds to your account balance.

     

    Adjustment- this will show as a charge if you had to purchase additional postage to get your package to its destination 

     

    - Erin: Your Friendly ShipStation Moderator. 

    Comment actions Permalink
  • Avatar
    Robin Pisciotta

    Where can I view an ACTUAL STATEMENT from stamps.com??? I do not think I have been getting refunds/credits for labels that I have voided... where can I find a statement that actually SHOWS refunds/credits to my postage account? I do not see it in stamps.com or shipstation. 

    0
    Comment actions Permalink

Please sign in to leave a comment.