Amazon Buy Shipping API and Media Mail

Answered

Colton Wiles

• September 06, 2018 17:53

Hello, we have noticed that for some orders, USPS Media mail shows as an option directly on Amazon for some orders, but within ShipStation, this ship method does not show for the same order. Anyone else notice this?

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• Official comment

  

  Robert S.

  • September 10, 2018 17:37

  Hi Colton,

  Our integration with the Amazon Shipping API is primarily focused on Amazon Seller-Fulfilled Prime orders, which have strict requirements for delivery windows for orders. USPS Media Mail has a larger delivery window than other USPS services, so it's likely that our system is not displaying those rates because it would fall outside of the required delivery timeframe.

  In order to investigate this issue further, please initiate a chat or open a case with our support team with some specific examples so we can take a closer look into the issue. When doing so, it would be helpful if you can have some screenshots ready that show the services which are available when you go to create a label on Amazon directly.

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