OMG Payment method needs to be a field

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    Robert S.

    Hi Jesse,

    ShipStation does receive a Payment Method field from some store connections, including X-Cart, which is meant to be a representation of how the customer paid for the order. However, the Payment Method field itself is limited in use - It can be included in exports or used as a filter for orders or automation rules, but it is not currently a displayable field within ShipStation and it cannot be used on packing slips.

    In order to use this field for your packing slips, you'll need to make use of Automation Rules and one of the order's Custom Fields. Here's how I'd recommend you go about it:

    1. Run an Order Export for your recent X-Cart orders. You'll need to do this to see the Payment Method values ShipStation is receiving. The Payment Method field is displayed as "Order - Pay Method" on standard exports.
    2. Create an automation rule using the Payment Method as criteria, using the same value as received from your X-Cart store. The action for the rule would be to set one of the Custom Fields to a value that matches or equates to the Payment Method. Example:
    3. Repeat step 2 for each possible Payment Method value for your store.
    4. Modify your packing slip so that the relevant Custom Field is displayed. Alternatively, if you just want to see the payment type in-app, you can enable the column for the relevant Custom Field.

    Please note that this is not possible for all integrations, as some partners do not send a Payment Method field. As a shipping provider, some partners find that information unnecessary for ShipStation and omit it in favor of buyer privacy.

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