Comments

11 comments

  • Official comment
    Avatar
    Erin E.

    Hey Tea, 

    Thanks this update. I am happy to hear this is no longer happening to you. 

    Right now we are revamping the Community and a big part of that is having a dedicated Community Moderator. I am currently going through posts to make sure that all posts are given answers where needed(even if they might be a bit delayed). 

    Looking forward to seeing you around the Community!

    - Erin: Your Friendly ShipStation Moderator.

    Enter to Win some Free ShipStation Swag by simply comment on the following post: 

    Meet the Moderator/ Swag Giveaway Opportunity

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    Debbie

    I would be interested in the answer to this. This captcha is ridiculous. Maybe there is a way to set it so that you only have to do it once a day?

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    Karen Wilfong

    Yes, it is VERY annoying. If captcha is necessary, just the normal type would be better (not identifying images).

    I did manage to bypass it by searching on google about it. I found this post, and logged in from here. LOL, no captcha!

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    David Visser

    For software with a mission specifically to make our lives more efficient, this Captcha annoyance is more than minor.

    Tech support is blaming Google for the criteria, but I'm logging in from the same IP and same computer - I should never be Captcha'd and no other software is doing this to me.

    It should be removed until it works properly or go to some other system to prevent hacking. ie. IP tracking and 3 strike time-outs would work perfectly fine.

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  • Avatar
    John Borsukow

    This is ridiculous the Captcha at login.

     

    WERE PAYING CUSTOMERS!  Get rid of it for your existing customers or lose us to other shipping sources!

    This in nonsense!

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    David Visser

    I have found that if you click "keep me logged in" box before logging in most of the time, it will not show the Captcha.

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    PopShadow Decals

    Yes, super extremely annoying. 

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    PopShadow Decals

    Still extremely annoying. 
    i print from a different computer and have to switch a few times a day. OMG this is ridiculous!

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    John Borsukow

    I dont understand ? why would b=you not change this for existing customers that pay fr your service?

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  • Avatar
    Erin E.

    Hey guys, 

     

    Thank you all for your posts and for starting this discussion. I have some information to provide that might help clear things up a little bit. I can totally see where you are coming from and how this might impact your workflows.

     

    When reCAPTCHA is working the way it is intended you should rarely have to interact with it, however, there are a few reasons you might be seeing this more frequently.  A few notable causes would be browser extensions that block information sending, using a private browser or incognito window,  and using an unsupported or out of date browser. 

     

    Learn more about this and how you can remedy it here: ShipStation Capabilities FAQ

     *it is under the header Why do I keep getting the reCaptcha when I log in?*

     

    If you have already reviewed this article and attempted the listed recommendations but are still having the reCAPTCHA pop up every time, I would recommend opening a case with our support team.

     

    - Erin: Your Friendly ShipStation Moderator.

     

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  • Avatar
    PopShadow Decals

    Erin,

     

    Thank you for this very delayed response, but

    captcha has been gone for weeks.... 


    Let's hope it doesn't come back.

     

    Tea

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