New CAPTCHA at log in

Answered

Angie Cartwright

• April 18, 2019 13:51

The new CAPTCHA click on the pictures thing when logging in is extremely annoying.  Is there any way to by-pass this or avoid it all together?

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• Official comment

  

  Erin E.

  • September 05, 2019 20:37
  • Edited

  Hey Tea, 

  Thanks this update. I am happy to hear this is no longer happening to you. 

  Right now we are revamping the Community and a big part of that is having a dedicated Community Moderator. I am currently going through posts to make sure that all posts are given answers where needed(even if they might be a bit delayed). 

  Looking forward to seeing you around the Community!

  - Erin: Your Friendly ShipStation Moderator.

  Enter to Win some Free ShipStation Swag by simply comment on the following post: 
  
  Meet the Moderator/ Swag Giveaway Opportunity

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  Debbie

  • April 23, 2019 21:34

  I would be interested in the answer to this. This captcha is ridiculous. Maybe there is a way to set it so that you only have to do it once a day?

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  Karen Wilfong

  • April 24, 2019 14:25

  Yes, it is VERY annoying. If captcha is necessary, just the normal type would be better (not identifying images).

  I did manage to bypass it by searching on google about it. I found this post, and logged in from here. LOL, no captcha!

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  David Visser

  • April 24, 2019 15:54
  • Edited

  For software with a mission specifically to make our lives more efficient, this Captcha annoyance is more than minor.

  Tech support is blaming Google for the criteria, but I'm logging in from the same IP and same computer - I should never be Captcha'd and no other software is doing this to me.

  It should be removed until it works properly or go to some other system to prevent hacking. ie. IP tracking and 3 strike time-outs would work perfectly fine.

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  John Borsukow

  • May 03, 2019 20:10

  This is ridiculous the Captcha at login.

   

  WERE PAYING CUSTOMERS!  Get rid of it for your existing customers or lose us to other shipping sources!

  This in nonsense!

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  David Visser

  • May 06, 2019 18:17

  I have found that if you click "keep me logged in" box before logging in most of the time, it will not show the Captcha.

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  PopShadow Decals

  • May 07, 2019 01:45

  Yes, super extremely annoying. 

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  PopShadow Decals

  • May 14, 2019 13:15

  Still extremely annoying. 
  i print from a different computer and have to switch a few times a day. OMG this is ridiculous!

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  John Borsukow

  • May 14, 2019 17:48

  I dont understand ? why would b=you not change this for existing customers that pay fr your service?

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  Erin E.

  • September 05, 2019 16:59
  • Edited

  Hey guys, 

   

  Thank you all for your posts and for starting this discussion. I have some information to provide that might help clear things up a little bit. I can totally see where you are coming from and how this might impact your workflows.

   

  When reCAPTCHA is working the way it is intended you should rarely have to interact with it, however, there are a few reasons you might be seeing this more frequently.  A few notable causes would be browser extensions that block information sending, using a private browser or incognito window,  and using an unsupported or out of date browser. 

   

  Learn more about this and how you can remedy it here: ShipStation Capabilities FAQ

   *it is under the header Why do I keep getting the reCaptcha when I log in?*

   

  If you have already reviewed this article and attempted the listed recommendations but are still having the reCAPTCHA pop up every time, I would recommend opening a case with our support team.

   

  - Erin: Your Friendly ShipStation Moderator.

   

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  PopShadow Decals

  • September 05, 2019 17:18

  Erin,

   

  Thank you for this very delayed response, but

  captcha has been gone for weeks.... 
  
  
  Let's hope it doesn't come back.
  
  

   

  Tea

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