Magento 2.3.1 not supported

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  • Official comment
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    Erin E.

    Hi BPD, 

    Thanks for this post and for being a member of our Community. I know that this post is from a few months ago, but we currently do have a plugin that will work with the version you are using.

     

    I have created a ticket on your behalf and have sent you the most recent plugin for the version you are using just in case this has not been provided to you yet. 

     

    If anyone else reading this is having the same problems with versions 2.3.1 and above, please reach out to our support team directly and they will be able to send you the most up to date plugin. 

     

    -Erin: Your Friendly ShipStation Community Moderator

     

     

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    Doug Girdwood

    Erin, we have the same issue and support told me to go to Magento Marketplace and download version 2.0.22 which is not available there and if it was, is not the latest.

    The versions there are 2.0.21, 2.1.23 and 2.1.24. So this is confusing. We already have 2.1.24 installed but to be sure we downloaded it again, removed the previous module and re-installed it.

    The issue still persists. So I think that either the issue is not resolved or that there is confusion about the versions. The support agent was surprised that 2.0.22 was not on the Marketplace so that tells me there is some internal confusion.

    I will update this if I get to the bottom of it for anybody else with the issue. 

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  • Avatar
    Erin E.

    Hello Doug, 

     

    Thanks for your comment and for being a member of our community.

    I see that you currently have an escalation and a ticket open with our support team. Working with them is going to the best way to get this resolved since other users would likely be unable to assist in this situation

     

    I had a support team member email you this morning to follow up. Please respond to this email at your earliest convenience with the requested information so we can help get you a resolution. If you are having trouble finding this email, let me know and I can help connect you. 

     

    -Erin: Your Friendly ShipStation Community Moderator

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