Magento 2.3.1 not supported

Answered

BPD

• April 30, 2019 16:34

If you are considering upgrading your Magento to the latest version - 2.3.1 - note that ShipStation is not compatible with this version.  While SS will receive orders from Magento 2.3.1, SS will not send data back to Magento and you will have to manually execute the "invoice" and "shipment" for each order to capture funds.  Speaking with a SS rep yesterday, they said an upgrade is being worked on, but no release date has been announced yet.  So while SS can still print labels and inform your customers, it can not inform your Magento 2.3.1 market place.

If anyone have more information or a work around, please let me know.

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• Official comment

  

  Erin E.

  • September 27, 2019 16:40
  • Edited

  Hi BPD, 

  Thanks for this post and for being a member of our Community. I know that this post is from a few months ago, but we currently do have a plugin that will work with the version you are using.

   

  I have created a ticket on your behalf and have sent you the most recent plugin for the version you are using just in case this has not been provided to you yet. 

   

  If anyone else reading this is having the same problems with versions 2.3.1 and above, please reach out to our support team directly and they will be able to send you the most up to date plugin. 

   

  -Erin: Your Friendly ShipStation Community Moderator

   

   

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  Doug Girdwood

  • November 06, 2019 14:50
  • Edited

  Erin, we have the same issue and support told me to go to Magento Marketplace and download version 2.0.22 which is not available there and if it was, is not the latest.

  The versions there are 2.0.21, 2.1.23 and 2.1.24. So this is confusing. We already have 2.1.24 installed but to be sure we downloaded it again, removed the previous module and re-installed it.

  The issue still persists. So I think that either the issue is not resolved or that there is confusion about the versions. The support agent was surprised that 2.0.22 was not on the Marketplace so that tells me there is some internal confusion.

  I will update this if I get to the bottom of it for anybody else with the issue. 

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  Erin E.

  • November 11, 2019 18:04

  Hello Doug, 

   

  Thanks for your comment and for being a member of our community.

  I see that you currently have an escalation and a ticket open with our support team. Working with them is going to the best way to get this resolved since other users would likely be unable to assist in this situation

   

  I had a support team member email you this morning to follow up. Please respond to this email at your earliest convenience with the requested information so we can help get you a resolution. If you are having trouble finding this email, let me know and I can help connect you. 

   

  -Erin: Your Friendly ShipStation Community Moderator

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  Jack Landels

  • July 12, 2020 18:38

  Glad I'm not the only one, the fact this has a dedicated GIT, and still isn't fixed is mind blowing.

   

  What do we have to do to get an update and working extension from Shipstation? It's a joke!

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