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    Erin E.

    Hi Travis, 


    Thanks for the post. Sorry to hear you are having some trouble with your Label printer. Sounds like you might be using integrated label paper.


    if this is the case, you will need to make sure that you have your label size set to 8.5x11. You can check and change this by going to settings(wrench Icon)>Printing> Printing Setup> Label>Document Options.


    For a more in-depth walkthrough of this and to take a look at the other printer settings you have available through ShipStation check out our  ShipStation Print Settings Guide.


    If you are using the 8.5x11 label size setting already and are still having trouble you might want to check the size of label paper you purchased to make sure it is the correct size. 


    The following guide has links to our recommended integrated and self-adhesive label papers:  Printing Overview 

    If this is not the case please feel free to open a case with our support team letting them know the size and type of label paper you are using so they can advise you further. 

    - Erin, Your Friendly ShipStation Moderator 




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