Shipstation not pulling Images from Opencart

I've got an issue that Shipstation is not pulling the images from the orders in Opencart.

I use 2.1.0.2

Also, I have two opencart stores and both have the same issue, I got a transcript and Shipstation is only pulling the last part of the image:

<ImageUrl><![CDATA[image/cache/catalog/PRODUCTS/SHOULDER_BAGS/MINI_LUNA_BAGS/MINI_LUNA_PEACH/mini_luna_peach_leather_shoulder_bag-228x228.jpg]]></ImageUrl>

without the begining of the image such as: www.mywebsite.com/

so the correct URL should be:

<ImageUrl><![CDATA[https://www.mywebsite.com/image/cache/catalog/PRODUCTS/SHOULDER_BAGS/MINI_LUNA_BAGS/MINI_LUNA_PEACH/mini_luna_peach_leather_shoulder_bag-228x228.jpg]]></ImageUrl>

This is the config.php file from inside Shipstation directory.

I have substitute my website's name for privacy concerns.

// Generated during install (July 2, 2019, 8:58 am)

// HTTP
define('HTTP_SERVER', 'https://www.mywebsite.com/admin/');
define('HTTP_CATALOG', 'https://www.mywebsite.com/');
define('HTTP_IMAGE', 'https://www.mywebsite.com/image/');

// HTTPS
define('HTTPS_SERVER', 'https://www.mywebsite.com/admin/');
define('HTTPS_CATALOG', 'https://www.mywebsite.com/');
define('HTTPS_IMAGE', 'https://www.mywebsite.com/image/');

// DIR
define('BASE_DIR', '/home/annikay/public_html/');

define('DIR_APPLICATION', '/home/annikay/public_html/shipstation/');
define('DIR_CATALOG', '/home/annikay/public_html/catalog/');
define('DIR_SYSTEM', '/home/annikay/public_html/system/');
define('DIR_LANGUAGE', '/home/annikay/public_html/admin/language/');
define('DIR_CONFIG', '/home/annikay/public_html/system/config/');
define('DIR_IMAGE', '/home/annikay/public_html/image/');
define('DIR_CACHE', '/home/annikay/public_html/system/storage/cache/');
define('DIR_MODIFICATION', '/home/annikay/public_html/system/storage/modification/');
define('DIR_LOGS', '/home/annikay/public_html/system/storage/logs/shipstation/error3.php');

// DB
define('DB_DRIVER', 'mysqli');
define('DB_HOSTNAME', 'localhost');
define('DB_USERNAME', '**********');
define('DB_PASSWORD', '*******');
define('DB_DATABASE', '***********');
define('DB_PREFIX', 'oc_');
?>

Any ideas or is it an API fault that needs to be addressed with the shipstation developers?

Thanks