UPS Canada Integration Next to Impossible




  • Avatar
    Daniel Noon

    I had this same issue. I was able to get it integrated by using the info on my most current ups invoice. Also, when they ask for the amount of the invoice, make sure to input the amount due, not the total amount. 

    Comment actions Permalink
  • Avatar
    Erin E.

    Hello Peter and Daniel, 


    Thank you both for your post and comment. We are so happy to have you both as members of our Community. I  get that adding UPS can be a bit more than adding your other carriers and sorry to hear you are having some trouble.


    When adding the information requested it is crucial that you match your data stroke for stroke including spelling, spacing, capitalization, and make sure you are using the data from the correct field as Daniel mentioned in his comment. 


    I have attached two links below that will show you the steps you need to follow to connect your account including visuals of where to locate the data they are asking for in each field. 


    Connect your UPS account to ShipStation - includes images of a sample invoice with required fields highlighted.


    Locate your UPS Contact Information


    If you are still having trouble with adding your UPS account, you can reach out to our Support Team directly or respond to this comment and I can help get a ticket created for you with our support team so you can get this resolved.


    -Erin: Your Friendly ShipStation Community Moderator 

    Comment actions Permalink

Please sign in to leave a comment.