No FedEx rates in calculator

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BJ Talley

• August 08, 2019 15:37

Whenever I try to get Fedex rates in the calculator tool, I get no rates and an orange exclamation point.  We have our Fedex account connected and I've tried several different addresses for both from and to, and can't get the calculator to display any rates for Fedex

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  Sarah H.

  • August 12, 2019 15:19

  Hi BJ, 

  You should see rates for FedEx services. If you see an alert in the rate field instead of the rate, this could indicate several things, depending on what the alert says - typically it will be related to something on your FedEx account as whatever you see in the rate field is what is returned by the carrier's rate API.

  I've submitted this post as a ticket to our support team so they can assist you further!

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