Subscription cancelled



1 comment

  • Official comment
    Erin E.

    Hi Cynthia, 


    Thanks for your post and for joining our Community. We are so happy to have you here. 


    The message you posted above is a generic message displayed on all canceled accounts. Reaching out to our support team is the best way to find out why the subscription was canceled. They are also able to help get your subscription reinstated if you run into troubles readding your Subscription.


    I have created a ticket for you so we can get you back up and shipping as soon as possible. If in the future you run into trouble and need to contact support, the following article can help guide you: Contact ShipStation Support


    -Erin: Your Friendly ShipStation Community Moderator.

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