Cancellation of the order


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    Erin E.

    Hi Riki, 


    Thank you for your post and for being a member of the Community. If you need an order to be in a cancelled status in both your selling channel and within ShipStation, the best way to handle this would be to cancel the order from within your selling channel. If the order is in an open status within ShipStation then the order will update and reflect the cancelled status when you refresh your selling channel next. 


    If you want to review more about cancelling orders in ShipStation you can check out the following guide: Cancel orders in ShipStation.


    -Erin: Your Friendly ShipStation Community Moderator. 

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