Community 101

 How to Login to Comment on Posts

ShipStation Community can be viewed by anyone who visits, however, to post or comment you will need to be logged into your ShipStation.com User account. 

To log in, go to shipstation.com and click the orange login button in the upper right-hand corner or use a saved bookmark to your dashboard. 

Once logged into your ShipStation.com dashboard click on the question mark icon in the upper right-hand corner. Click on Get help option from the dropdown menu that appears.

This will take you to help.shipstation.com. Click Community from the menu on the top and you will be directed to the Community Landing page in a new tab.

If you see an Avatar icon or your photo and name in the upper right-hand corner, you are logged in and ready to comment and post.

How to Create New Posts 

Now that you are logged in you are ready to post. There are three places where you can create a new post 

1.From the ShipStation Community Homepage. It will be a button on the right-hand side above the topics.

2. From within a Topic page, click on one of the topic tiles and you will be directed to the Topic page. The new post button will be in the upper right.

3 From within a post, the New Post button will be displayed in the upper right hand.

Where to Post

We have many topics for you to choose from when it comes to posting. When you post try to find the topic that fits best for your post. Don’t worry if you are having trouble finding the right topic, just use your best judgment. Remember that you can always edit your post and update the Topic that you want your post to appear under at any time.

How to Reply on Existing Posts

While logged in, click on the post you want to comment on/reply to by either from clicking on a topic or clicking on a post from the Featured Posts or Recent Activity sections. Scroll to the bottom of the post, click into the text box to start typing, and click save when to post your comment.  

What Happens After You Post or Comment

When you first post, it will be in a pending approval status until it is approved by a moderator. While your post is pending approval it will only be visible to you and other users from your ShipStation account. As soon as your post or comment is approved it will be visible and all other community members will be able to see, comment, and vote on it. Keep in mind, moderators approve each post manually.

Feel Free to add comments to this post if you have any questions about anything covered above. 

-Erin: Your Friendly ShipStation Community Moderator